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Customer Care Representative I - Cincinnati, OH - PS16573

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Customer Service
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PS16573 Requisition #
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Customer Care Representative I - Cincinnati, OH - PS16573

Have a passion for helping others? Like to make a difference? Our call center truly helps our members solve problems!! 

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. 

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

This is an exceptional opportunity to do innovative work that means more to you and those we serve.  

What will my day look like? 

We have amazing customers and when they need help with anything – they contact you! You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.  

Here’s what a typical day may look like: 
  • Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script. 
  • You are the caring problem solver for our members 
  • Maintaining a positive relationship with our members to help them with whatever challenges they are facing
  • Look at data to help advise our members on the next course of action 
  • Place follow-up calls or emails routinely
  • Participate in various projects to help you grow in your career path in the fast-paced healthcare industry 
  • What will my first year look like? 
  • You’ll start off with an extensive training program where you’ll be provided all the information you need
  • Training includes working in the actual call center area to help you succeed right away
  • Once you leave training and join your team and manager, you will take calls that best match your skill sets
  • If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls 
  • You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly 
  • Our call center helps people with real healthcare challenges and you’ll get the opportunity to help people after your training 
  • We offer a competitive bi-weekly salary as well as an incentive plan – which if you are successful in your role, will be paid on a quarterly basis
  • We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program
  • This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company 
What qualifications do I need to have? 
  • Excited and passionate about helping solve problems  - you don’t need to have a healthcare background to apply 
  • Be curious about our members needs with a sincere satisfaction in providing high level of service 
  • A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.
  • Easy to work with and a positive attitude toward resolving different challenges throughout the day 
  • Enthusiasm to work with customers on complex issues and a desire to finding resolutions

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. An Equal Opportunity Employer/ Disability/ Veteran

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Supplier Registration Process

Anthem, Inc.'s supplier registration process will automatically enter your information into our prospective supplier database.

Anthem does not do business with persons or entities identified on the General Services Administration's List of Parties Excluded from Federal Programs and the HHS\OIG List of Excluded Individuals\Entities.

Anthem, Inc. Purchase Order Terms

Anthem's standard payment terms are net 50. Payment terms will be calculated from the invoice date, which should also reflect the date goods or services were received.

Anthem also offers various discount options that provide you with the opportunity for early payment and we are also encouraging our suppliers to participate in our electronic funds transfer (EFT) method of payment. The EFT method of payment will improve the efficiency of our payment processes and ensure that you are paid properly and on time.

Anthem, Inc. Supplier Registration Process

*Please Note: To complete the supplier registration process, you will leave antheminc.com and will be directed to the Ariba Network (AN) site. Once there please click on Register as New Supplier to complete the online registration form and follow the on-screen instructions.

Supplier Registration

Anthem, Inc. utilizes the Ariba Network to determine qualified suppliers that meet Anthem’s business need. Prospective suppliers should complete Ariba’s Supplier Registration Process.*

*Please Note: To complete the supplier registration process, you will leave antheminc.com and enter the Ariba Network (AN) site. Once there, please click on 'Register as New Supplier' on the left-hand side of the screen, complete the online registration form and follow the on-screen instructions.

Anthem does not do business with persons or entities identified on the General Services Administration's List of Parties Excluded from Federal Programs and the HHS\OIG List of Excluded Individuals\Entities.

What to expect next after registration

Anthem Inc.'s Procurement department will review your registration and additional materials. If our sourcing needs align with your goods or services, an Anthem Buyer will contact you to discuss next steps and other pertinent details. If there is no current need, your information will remain in our prospective supplier database for one year for processing against future requests.

Supporting Documents

Guidelines for Prospective Suppliers (PDF)

Company Policy and Procedures (PDF)

To obtain a copy of Anthem's Supplier Travel Guidelines, please send an email to TravelPoint@anthem.com.