This job posting isn't available in all website languages

Walk-In Customer Representative (Bilingual - Chinese) - Flushing, NY - PS21518

Customer Service
PS21518 Requisition #
Your Talent. Our Vision. At Empire Blue Cross Blue Shield, a proud member of the Anthem, Inc. family of companies,  it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.  

Walk-In Customer Representative - Bilingual (Chinese)

Location: Empire BlueCross BlueShield, 136-52 39th Ave, Flushing, NY 11354

Work Hours: M-F day shift with 1 Saturday per month 

Responsible for handling all walk-in customers by responding to inquiries for all lines of business. 

Primary duties may include, but are not limited to: 
  • Receives and verifies premium payments. 
  • Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies. 
  • Researches and responds to walk-in customer concerns. 
  • Accepts premium payments and prepares written receipts. 
  • Assists customers in the selection of health care coverage that best suits their needs. 
  • Assist customers in making policy change decisions that result in retained business. 
  • Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance. 
  • Provide feedback to appropriate areas to improve service. 
  • Acts as liaison between customer and operating units. 
  • Assists with research of executive inquiries.
  • Requires HS diploma or equivalent;
  • 5 years of operations or outstanding customer service experience; 
  • Or, any combination of education and experience, which would provide an equivalent background. 
  • You must be bllingual (written and verbal) in English and Chinese – you will be required to complete and successfully pass a language assessment 
  • You must live within 50 miles of and be able to work from our Empire BlueCross BlueShield, 136-52 39th Ave, Flushing, NY 11354 office on a daily basis – this is NOT a work-from-home opportunity. Relocation will not be provided.
  • You must be able to work the required hours, which are M-F day shift hours, in addition to 1 Saturday per month 
  • You must obtain your license to sell life and health insurance within 4 months of employment (if you don't already have one) - this cost will be incurred by Anthem
  • An in-depth 
  • knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing is preferred
  • You must be an energetic/People Person/comfortable speaking in front of a group, large or small 
  • You must have the ability to multi-task and work with minimal supervision 
  • Prior sales experience preferred

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

Previous Job Searches

Activity Feed

Job shares through Anthem, Inc.
Belinda Massie referred the Dir II Technology/ IT Strategic Planning ( PS22015) position. May 16, 2019
Crystal James referred the T- SQL Developer I - PS14232 position. May 16, 2019
Crystal James referred the Intern Info Technology-Norfolk, VA- PS21371 position. May 16, 2019
Srinivas Vaddadi referred the Intern Info Technology-Atlanta-PS19410 position. May 14, 2019
Rajiv Reddy referred the SalesForce Developer Advisor - PS18464 position. May 08, 2019

Similar Listings

Flushing, New York, United States

📁 Customer Service

Requisition #: PS21516

Flushing, New York, United States

📁 Customer Service

Requisition #: PS21515

Flushing, New York, United States

📁 Customer Service

Requisition #: PS21517

Your education. Our inspiration.

This is a brilliant combination. This is where people united with passion and a purpose can make a huge impact. This is Anthem, where innovation is the force that will drive the future of health care.

So what drives you? If it’s the desire to build a career where the work you affects millions, you’re in the right place. Take what you’ve learned to the next level, combine your knowledge with our experience, expertise and resources; and start changing peoples’ lives.

Anthem is one of Fortune magazine’s Most Admired Companies, has a wealth of opportunities for students and graduates who are ready to make a difference.

Find An Internship

Student Programs

Ready to build a career where you make a difference and impact millions of lives? Review our undergraduate and graduate internship programs where you can combine your knowledge, experience and expertise in a growing industry.

Build your career, or even start it through our undergraduate and graduate internships that help us identify future leaders. We’re transforming our industry and here’s the chance to be a part of it.


MBA Program

What drives you? For MBA candidates our leadership development program is an opportunity to apply your academic and professional experience in pursuit of a rewarding and challenging career with one of Fortune magazine’s most admired companies.

Anthem is transforming healthcare for millions as one of the nation’s leading health benefit companies. We are working to not just navigate the changes in the health care market but lead. By leading we can build on our commitment to make a lasting, positive difference for our consumers, care providers, and communities.

Learn More


Your Questions, Answered

You have to be at least 18 years of age (unless part of an approved/sponsored program) and currently enrolled in an accredited US college or university. For actuarial students, sitting for or having at least one exam completed by the time your interview is an advantage.

Visit our main page and search internships – apply via APPLY link on the specific opportunity.

We offer internships that are 3 months, 6 months and part-time during the school year. Our opportunities are based on business needs and student availability.

We are delighted to get to know you! Our team participates in various on-campus events throughout the year and from time to time hosts meetings in our offices. The fastest way to see where you stand in the application process is to log into our system to check your status.

Because internships are temporary positions, the only benefits offered at this time are access to our onsite fitness facilities, and the ability to contribute to a 401k. We do, however, offer opportunities to get connected, and be mentored through our various ARGs (Associate Resource Groups).