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Information Technology
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PS24056 Requisition #
Thanks for your interest in the Developer Sr position. Unfortunately this position has been closed but you can search our 1,156 open jobs by clicking here.
Requires an BA/BS degree in related field or technical institute training; 5 or more years related experience; multi-platform
experience, and expert level experience with business and technical applications; or any combination of education and
experience, which would provide an equivalent background. Incumbent should also have the ability to mentor others, and
provide troubleshooting support. Multi database and/or multi language preferred.
Requirements:
• Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework,
Genesys Outbound Contact Center, Genesys GVP, URS, Genesys HA architecture, Chat and Email Routing.
• Experience in developing routing strategy and IVR application with Genesys composer
• Strong, broad, experience with Enterprise advanced converged communication & VoIP / IP Telephony systems
• Strong experience including installation/configuration and/or development of Genesys CTI platform
• HA architecture, Voice Routing, Multi-Channel Routing.
• Knowledge and experience of Genesys SIP Server.
Asset:
• Genesys Certification
• Genesys Data Mart, Infomart, Interactive Insights, CCPulse, Stat Server, Interactive Insights.
• Effective problem solving skills, the ability to analyze and resolve application and business problems of high complexity
• Willingness to learn and meet challenges
• Ability to effectively communicate with clients and end users
• Ability to manage multiple, deadline-driven priorities
• Strong demonstrated background in following ongoing technology innovations in technology and customer
communications
• Knowledge and experience with Avaya ACD (EAS), CMS, Vectoring, Variables deployed on Avaya’s Communication
Manager Platform is preferred but not required.
• Experience with Healthcare industry

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