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Customer Care Representative I/II - Andover, MA - PS9511

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Customer Service
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PS9511 Requisition #
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Customer Care Representative I/II
 

 

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

 

 

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

 
What will my day look like? 
 
We have amazing customers and when they need help with anything – they contact you! You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.  
 
Here’s what a typical day may look like: 
  • Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script. 
  • You are the caring problem solver for our members 
  • Maintaining a positive relationship with our members to help them with whatever challenges they are facing
  • Look at data to help advise our members on the next course of action 
  • Place follow-up calls or emails routinely
  • Participate in various projects to help you grow in your career path in the fast-paced healthcare industry 
  • What will my first year look like? 
  • You’ll start off with an extensive training program where you’ll be provided all the information you need
  • Training includes working in the actual call center area to help you succeed right away
  • Once you leave training and join your team and manager, you will take calls that best match your skill sets
  • If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls 
  • You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly 
  • Our call center helps people with real healthcare challenges and you’ll get the opportunity to help people after your training 
  • We offer a competitive bi-weekly salary as well as an incentive plan – which if you are successful in your role, will be paid on a quarterly basis
  • We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program
  • This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company 
What qualifications do I need to have? 
  • Excited and passionate about helping solve problems  - you don’t need to have a healthcare background to apply 
  • Be curious about our members needs with a sincere satisfaction in providing high level of service 
  • A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.
  • Easy to work with and a positive attitude toward resolving different challenges throughout the day 
  • Enthusiasm to work with customers on complex issues and a desire to finding resolutions
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.
 

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Your education. Our inspiration.

This is a brilliant combination. This is where people united with passion and a purpose can make a huge impact. This is Anthem, where innovation is the force that will drive the future of health care.

So what drives you? If it’s the desire to build a career where the work you affects millions, you’re in the right place. Take what you’ve learned to the next level, combine your knowledge with our experience, expertise and resources; and start changing peoples’ lives.

Anthem is one of Fortune magazine’s Most Admired Companies, has a wealth of opportunities for students and graduates who are ready to make a difference.

Find An Internship

Student Programs

Ready to build a career where you make a difference and impact millions of lives? Review our undergraduate and graduate internship programs where you can combine your knowledge, experience and expertise in a growing industry.

Build your career, or even start it through our undergraduate and graduate internships that help us identify future leaders. We’re transforming our industry and here’s the chance to be a part of it.

 

Your Questions, Answered

You have to be at least 18 years of age (unless part of an approved/sponsored program) and currently enrolled in an accredited US college or university. For actuarial students, sitting for or having at least one exam completed by the time your interview is an advantage.

Visit our main page and search internships – apply via APPLY link on the specific opportunity.

We offer internships that are 3 months, 6 months and part-time during the school year. Our opportunities are based on business needs and student availability.

We are delighted to get to know you! Our team participates in various on-campus events throughout the year and from time to time hosts meetings in our offices. The fastest way to see where you stand in the application process is to log into our system to check your status.

Because internships are temporary positions, the only benefits offered at this time are access to our onsite fitness facilities, and the ability to contribute to a 401k. We do, however, offer opportunities to get connected, and be mentored through our various ARGs (Associate Resource Groups).