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Medical
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PS19006 Requisition #

ASPIRE HEALTH

Living with a serious illness can be challenging for patients and families. There can often be fears about the future, uncontrolled symptoms, confusion about complex medical decisions, and frequent trips to the emergency room or hospital. We are committed to providing an extra layer of support throughout the course of your illness, ensuring that you receive the care you want, in the location you want it, at the time you need it.

Aspire is here to help you and your family.

Position Overview

The Care Support Coordinator serves as a catalyst for helping Aspire achieve its mission “to develop the nation’s leading network of specialized physician practices that provides the highest quality medical, emotional, and spiritual support to patients and families facing a serious illness”.  Our Care Support Coordinators demonstrate compassion for individual needs, attention to detail, and professional collaboration with other associates; all of which are critical for the successful execution of this role.

 

Responsibilities

§  Working from a list of active patients, make outbound calls to schedule in-home visits and ensure each patient understands how they can benefit from services.

o   This includes identifying patients’ issues, anticipating future needs, and building the relationship between the patient and Aspire.

§  Optimize routes for field practitioners to serve patients in a way that balance

 

patient and colleague satisfaction.

§  Escalate patient needs to the appropriate members of the care team.

§  Demonstrate high quality patient service at all times.

§  Complete ongoing training and coaching programs for further skills and knowledge development.

§  Work collaboratively with our field-based nurse practitioners and other associates within the Patient Care Center.

§  Accurately and concisely document patient feedback and special needs during each call in our computer systems, enabling our market-based clinicians to provide excellent care during each appointment.

§  May be requested to support and perform other call types (inbound, enrollment) based on business demand.

§  As a tenure, familiarity, and comfort in the role increases, associates within the Care Support team can be afforded new opportunities with additional patient workloads.

Knowledge/skills/abilities

 

§  An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor in every interaction.

  • Remains positive and keeps forward momentum when faced with challenges

§  Demonstrates capacity to embrace complex problems and arrive at effective solutions in a timely manner.

  • Strong oral and written and communication skills

§  Working knowledge of the healthcare industry is strongly preferred 

§  Previous experience and success in a telephonic customer service call center

§  Strong data entry skills and ability to navigate multiple computer screens

§  Enjoys working in a team-based environment with active collaboration with remote associates to maximize success. 

§  Thrives in a fast-paced environment that relies on the ability to multi-task and balance multiple competing priorities, yet is still able to balance that energy and drive with sensitivity and compassion.

§  Maintains regular and punctual attendance


Education and experience requirements


§  Bachelor’s degree in either a business or health science field or at least 3 years of equivalent experience

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 Diversity Inc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.


 An Equal Opportunity Employer Disability/Veteran

 


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Your education. Our inspiration.

This is a brilliant combination. This is where people united with passion and a purpose can make a huge impact. This is Anthem, where innovation is the force that will drive the future of health care.

So what drives you? If it’s the desire to build a career where the work you affects millions, you’re in the right place. Take what you’ve learned to the next level, combine your knowledge with our experience, expertise and resources; and start changing peoples’ lives.

Anthem is one of Fortune magazine’s Most Admired Companies, has a wealth of opportunities for students and graduates who are ready to make a difference.

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Ready to build a career where you make a difference and impact millions of lives? Review our undergraduate and graduate internship programs where you can combine your knowledge, experience and expertise in a growing industry.

Build your career, or even start it through our undergraduate and graduate internships that help us identify future leaders. We’re transforming our industry and here’s the chance to be a part of it.

 

MBA Program

What drives you? For MBA candidates our leadership development program is an opportunity to apply your academic and professional experience in pursuit of a rewarding and challenging career with one of Fortune magazine’s most admired companies.

Anthem is transforming healthcare for millions as one of the nation’s leading health benefit companies. We are working to not just navigate the changes in the health care market but lead. By leading we can build on our commitment to make a lasting, positive difference for our consumers, care providers, and communities.

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Your Questions, Answered

You have to be at least 18 years of age (unless part of an approved/sponsored program) and currently enrolled in an accredited US college or university. For actuarial students, sitting for or having at least one exam completed by the time your interview is an advantage.

Visit our main page and search internships – apply via APPLY link on the specific opportunity.

We offer internships that are 3 months, 6 months and part-time during the school year. Our opportunities are based on business needs and student availability.

We are delighted to get to know you! Our team participates in various on-campus events throughout the year and from time to time hosts meetings in our offices. The fastest way to see where you stand in the application process is to log into our system to check your status.

Because internships are temporary positions, the only benefits offered at this time are access to our onsite fitness facilities, and the ability to contribute to a 401k. We do, however, offer opportunities to get connected, and be mentored through our various ARGs (Associate Resource Groups).