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Trainer & Training Specialist - (PS 5135KT)

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Education & Training
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PS5135 Requisition #
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Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions. 
Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine. 
 
“Please Note: This position may be filled at either the Trainer or Trainer Sr. level.  Manager will determine level based upon the selected applicant’s skillset relative to the qualifications listed for this position.” 

These roles will be supporting Medicaid Operational training for claims and customer care.
Trainer
Responsible for facilitating a variety of performance-based learning events. Training is typically focused primarily on concrete skills related to training on processes and procedures, but may include soft skills content. 
Primary duties may include, but are not limited to: 
  • Facilitates learning events that are performance-based in nature and across multiple platforms. 
  • Delivers synchronous and asynchronous learning events using varied media in virtual and global environments. 
  • Employs rapid course development methodologies to quickly meet client needs. 
  • Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary. 
  • Consults and solves learning solutions including: identifies client training needs, successfully uses performance consulting to analyze data and identify root cause to determine appropriate learning solutions, develops service level agreements and meets with clients to obtain approval. Measures, tracks and evaluates learner and client satisfaction. 
  • Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness. 
  • Keeps technical skills updated. 
Training Specialist
Responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management, sales, clinical, technical and operations training. Training often focuses on more abstract, less concrete soft skills training meant to influence behavior and buy-in from others.
Primary duties may include, but are not limited to:
  • Facilitates learning events that are performance-based in nature.
  • Delivers synchronous and asynchronous learning events using varied media in virtual and global environments. Employs rapid course development methodologies to quickly meet client needs.
  • Exercises classroom management including learner performance and escalates issues to Learning & Development and client leadership when necessary.
  • Measures, tracks and evaluates learner and client satisfaction.
  • Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.
  • Keeps technical skills updated.  
This position can be located in any Anthem location listed below (No relocation assistance is available)

L. Ben Lytle Center 220 Virginia Avenue Indianapolis, Indiana 46204

5959 Corporate Drive Suite 3500 Houston, TX 7703

1330 Amerigroup Way Virginia Beach, VA 23464

4200 West Cypress Street Suite 900 Tampa, FL 33607

3634 Maryland Parkway Las Vegas, NV

 

 

This role will require up to 25% travel based on the needs of the business

Must be able to work a flexible schedule and work any shift needed based on the needs of business and scheduled training classes.


Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

Trainer

Requires

BA/BS in related field;

2 years of training, coaching, or mentoring experience.

or any combination of education and experience, which would provide an equivalent background.

Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required.


Preferred

Customer service experience

Claims experience

Experience with Care Compass or FACETS

 

Training Specialist

Requires 

BA/BS in related field; 

3 years of training, coaching, or mentoring experience.

or any combination of education and experience, which would provide an equivalent background. 

Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required. 


Preferred

Customer service experience

Claims experience

Experience with Care Compass or FACETS

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As one of America’s largest health benefits companies, we at Anthem have a profound appreciation for service. Our organization proudly supports our nation’s active, reserve and veteran military service members and their spouses.

This is an exciting opportunity to advance your life and career, while still protecting and serving others. Come see for yourself why Anthem is recognized as a Top Employer by GI Jobs and among the “Best of the Best: Top Veteran Friendly Companies” by US Veterans Magazine.

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