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Health Educator - Atlanta, GA PS7519

PS7519 Requisition #
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Your Talent. Our Vision. At Amerigroup, a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it’s a powerful combination.  It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care. 

This is an exceptional opportunity to do innovative work that means more to you and those we serve. 

Health Educator – Atlanta, GA – PS7519

This position requires training in the Atlanta, GA office for the first 60-90 days.  You must be able to work in the Atlanta office on a daily basis during this time.  After training, you must be within a reasonable driving distance of the Atlanta, GA office to attend training and meetings on a regular basis.

The Health Educator is responsible for responding to inbound inquiries for disease management or medication alert programs. Primary duties may include but are not limited to: 

• Provides information to members eligible for disease management and/or case management programs.
• Makes outbound attempts to program members to provide health information according to program standards.
• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
• Assists with increasing participant’s motivational level by addressing barriers and assessing needs.
• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
• Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs.
• May coordinate with others in the multi-disciplinary clinical team. 
• Works with members to develop S.M.A.R.T. goals.
• Works with both adult and pediatric populations.
• Provides referrals to internal case management programs and other external community resources as needed.

• Requires BA/BS in appropriate field of specialization; 2 years of related experience in direct care health education exercise instruction or patient education;  Certification or advanced certification and/or license appropriate to field of specialty as required; or any combination of education and experience, which would provide an equivalent background.  
• Good verbal communication skills.
• Professional telephone skills.
• Community awareness and knowledge.
• Appreciation of cultural diversity and sensitivity towards targeted populations.
• Multi-state licensure required in accordance with company policy.

• Health Coach or Health Educator certification strongly preferred.
• Prior experience in health coaching disease management in a call center environment and/or patient education and behavior change techniques and strong understanding of disease management principles.
• Previous Medicaid or managed care experience.
• Inbound/Outbound call center experience
• Experience working in a productivity driven environment
• Facets or CareCompass preferred

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

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As one of America’s largest health benefits companies, we at Anthem have a profound appreciation for service. Our organization proudly supports our nation’s active, reserve and veteran military service members and their spouses.

This is an exciting opportunity to advance your life and career, while still protecting and serving others. Come see for yourself why Anthem is recognized as a Top Employer by GI Jobs and among the “Best of the Best: Top Veteran Friendly Companies” by US Veterans Magazine.

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