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Pharmacy Services Lead - Virginia Beach,VA / Mason, OH/ St. Louis, MO/ Savannah, GA or Grand Prairie, TX (PS16282)

PS16282 Requisition #
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Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions.

Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine. 

The Pharmacy Services Lead is responsible for technical direction, guidance, and resources to Pharmacy Technicians, Pharmacy Customer/Client Advocates and/or Pharmacy Services Associates. 

Primary duties may include, but are not limited to: 
  • Interprets and resolves highly complex issues, serves as a resource for Pharmacy associates/advocates for workflow and technical related processes. 
  • Provides training and assists associates by answering day-to-day technical questions. 
  • Monitors inventory to ensure workflow remains uninterrupted. 
  • Handles complex case research and resolution. Reviews, interprets, and maintains records of service level, quality, accuracy, and productivity. 
  • Reviews department policy and procedure manuals for accuracy and updates as needed. 
  • Collaborates with training department to ensure procedures and policies are accurate, complete, and up to date. 

Requires a high school diploma; 5 years of Pharmacy experience; or any combination of education and experience, which would provide an equivalent background. 
  • Current State Pharmacy Tech Certification or National Certification based on applicable state(s) required.
  • BA/BS in a related field preferred.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com 

An Equal Opportunity Employer/Disability/Veteran

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