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Customer Care Representative I - Cincinnati, OH - PS16573

Customer Service
PS16573 Requisition #
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Customer Care Representative I - Cincinnati, OH - PS16573

Have a passion for helping others? Like to make a difference? Our call center truly helps our members solve problems!! 

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. 

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

This is an exceptional opportunity to do innovative work that means more to you and those we serve.  

What will my day look like? 

We have amazing customers and when they need help with anything – they contact you! You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.  

Here’s what a typical day may look like: 
  • Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script. 
  • You are the caring problem solver for our members 
  • Maintaining a positive relationship with our members to help them with whatever challenges they are facing
  • Look at data to help advise our members on the next course of action 
  • Place follow-up calls or emails routinely
  • Participate in various projects to help you grow in your career path in the fast-paced healthcare industry 
  • What will my first year look like? 
  • You’ll start off with an extensive training program where you’ll be provided all the information you need
  • Training includes working in the actual call center area to help you succeed right away
  • Once you leave training and join your team and manager, you will take calls that best match your skill sets
  • If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls 
  • You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly 
  • Our call center helps people with real healthcare challenges and you’ll get the opportunity to help people after your training 
  • We offer a competitive bi-weekly salary as well as an incentive plan – which if you are successful in your role, will be paid on a quarterly basis
  • We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program
  • This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company 
What qualifications do I need to have? 
  • Excited and passionate about helping solve problems  - you don’t need to have a healthcare background to apply 
  • Be curious about our members needs with a sincere satisfaction in providing high level of service 
  • A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.
  • Easy to work with and a positive attitude toward resolving different challenges throughout the day 
  • Enthusiasm to work with customers on complex issues and a desire to finding resolutions

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. An Equal Opportunity Employer/ Disability/ Veteran

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Metrics & Data

Leverage your talents to make a difference in people's lives, by providing innovative, data-driven solutions that can measure and improve consumer's health.

Anthem metrics and data associates focus on creating innovative, data-driven solutions that can measure and track progress in our members’ health. Collaborate with internal and external experts to develop metrics-supported strategies for improving measurements and processes.

Enable physicians and hospitals to improve care with valuable information that improves care quality and affordability. Join us and help provide tools to help consumers make better decisions, as we create a simpler, more affordable, more accesible healthcare system.

Metrics and data associates at Anthem:

  • Develop statistical models and functional means for measuring the quality of health care members receive annually
  • Provide members with useful, powerful tools for self-evaluation and tracking of health issues and risk factors
  • Show initiative and make key decisions with the potential to dramatically influence patient outcomes and positively impact peoples' lives
  • Create thoughtful solutions that engage and empower members to make more informed decisions about their health and health care
  • Serve as a catalyst to improve the essential relationship between patient and health care provider
  • Leverage metrics and data to deliver resources that help overcome traditional coverage barriers such as education, literacy and language

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