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Information Technology
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PS23884 Requisition #

In 2017, Anthem established the Salesforce.com Center of Excellence (CoE) to leverage CRM capabilities and maximize the value of future investments by establishing an operating model to provide in-depth analysis of CRM trends, developing best practices that anticipate business needs, standardizing CRM processes to increase efficiency, reduce duplication, and drive consistent CRM Enablement experiences.  Fast forward to 2019 and consider these facts about Anthem’s Salesforce.com:


  • 100% agile
  • Supports 16 business units
  • Has over 300 associates and contractors
  • Leverages >100k Salesforce.com licenses across several platforms
  • Rapidly expanding to increase strategic advantage as well as CRM Enablement and adoption.


Anthem’s Saleforce.com CoE is developing a dedicated Solution Consulting team to assist in the development of strategy and advisory services.  The team will be comprised of innovators and problem solvers who apply their digital marketing, CRM and executive-level business acumen coupled with our proven Salesforce methodology to deliver comprehensive business and CRM engagement strategies that differentiate and win.


Here’s what you’ll be doing:


As a Salesforce Systems Analyst II or Senior level you will be responsible for defining and managing the scope of Business Systems projects.  You will also doing the do this:



  • Define functional, usability, reliability, performance and support requirements of a system.
  • Detail analysis of current and to be state of complex Salesforce configuration
  • Create and perform feature testing and determines environmental needs.
  • Provide the link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business.
  • Partner with business, architecture and infrastructure and oversees all service levels to ensure business area satisfaction.
  • Define detail design components with high level architecture blueprints.
  • Coordinate integration activities to ensure successful implementation.
  • Ensure effective monitoring of systems.
  • Define development strategy, standards and support tools.
  • Proactively work with stakeholders to identify future system opportunities and enhancements.



Here is what we need from you:

 

  • Requires BA/BS in information systems or related field; 3 or more years related experience for Systems Analyst Senior and 1 or more years of related experience for Systems Analyst II level; or any combination of education and experience, which would provide an equivalent background
  • 1+ years working within the Salesforce platform with a strong understanding of Salesforce related technical operations
  • A master at leveraging SFDC development and analysis tools and up-to-date experience with Lightning and the Salesforce Toolkit.
  • Sales/Service/Marketing clouds, Console, Profiles, Permission Sets, Views, Chatter, Metadata, Services, APIs, Reporting/Dashboards/Analytics, Integrations preferred
  • Experience implementing and supporting AppExchange apps integration
  • Proven System Analysis experience working on an Agile project (scrum, sprints, user stories, etc)
  • Demonstrated experience writing User Stories
  • JIRA experience or equivalent software (required)
  • Experience working with Vlocity a plus
  • Salesforce certification nice to have : Administrator ADM-201, Sales Cloud Consultant

 

 This position will be located in one of the following office locations:

Atlanta, GA; Richmond, VA; Norfolk, VA; Indianapolis, IN; Mason, OH 

 

 

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at antheminc.com/careers

 

An Equal Opportunity Employer/Disability/Veteran

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Drive the future of health care, by helping to improve health outcomes and consumers' quality of life.

Build upon your clinical skills and experience opportunities for advancement while enjoying a more balanced way of life. Join us and help improve health outcomes and consumers' quality of life.

Medical associates at Anthem:

  • Work collaboratively within our team of exceptional nurses, physicians and pharmacists
  • Support the company's various business units in the development of innovative benefit designs that promote transparency, stability and affordability
  • Show initiative and make key decisions with the potential to influence patient outcomes and positively impact peoples' lives
  • Communicate effectively with associates at all levels of the company, fostering teamwork, while promoting corporate financial viability, stability and leadership
  • Ensure members get the support they need before, during and after their medical procedures, while helping to maintain exceptional quality control at every stage of the consumer journey

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