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Our Customer Care Representatives are making a difference in members' lives every day.

As a Customer Care Representative you will guide members through their healthcare experience, answer customer questions via phone, e-mail, or chat; or help providers with questions about member plans. You will be the person that members can rely on to help them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience by being proactive, anticipating next steps, and ensuring that they only need to call once to get the help they need.

Here's what a typical day may look like:

  • From the moment you login, you'll be focused on answering customer calls, demonstrating our values as you proactively work to resolve our members' questions and concerns
  • You'll strive for first call resolution, working to resolve member issues at the point of contact
  • Using dual monitors and leveraging computer based resources you'll find answers to customers questions, and help simplify next steps for members without giving them homework
  • Acting as an advocate for our members, you may reach out to partners in other departments, or to Doctor's office to help resolve a customer need or concern
  • You will be constantly learning, growing your knowledge and skills, and embracing new technology as we continue to evolve how we service our customers

Competitive Pay

  • Anthem offers competitive pay and quarterly bonus incentives based on individual and departmental performance.
  • Opportunities for Overtime
  • Annual increases based on performance
  • Special recognition programs and other incentives

8 Paid Holidays

Anthem recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, and Christmas Day.

Paid Time Off

Our PTO program offers you the flexibility to take time off for vacation, personal or family illness, or other personal or family needs while balancing meeting the needs of our customers.

Paid Paternity Leave & New Parent Transition Week

Our new Paid Parental Leave provides fathers and mothers with up to four consecutive weeks of paid leave after the birth or adoption of a child.

Health Benefits

We offer a comprehensive benefits package to meet everyones different needs. This includes excellent Health Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accidental and Basic Life.

401K Match

Anthem has an outstanding 401(k) plan and match program. Through the 401(k) plan, both you and Anthem contribute to help build the foundation of your financial future. The plan allows you to save for retirement by setting aside eligible earnings from your paycheck on either a traditional pre-tax basis, or an after-tax Roth 401(k) basis, or any combination of the two. Anthem then matches your contributions up to a total potential match of 4.5%.

Employee Discount Program

Anthem offers access to employee discounts for many things from tickets, car rentals, and travel, to restaurants, car insurance, electronics and other merchandise.

Employee Stock Purchase Plan

Anthem offers associates the employee stock purchase plan (ESPP), which gives associates the opportunity to purchase Anthem stock at a discount through convenient payroll deductions.

Career Path Opportunities

Anthem has incredible career advancement opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as Customer Care Representatives. Managers evaluate you based on your skills, behaviors and performance for readiness for promotional opportunities as early as 9 months after you begin.

Development Opportunities

Anthem provides many development opportunities within your job, as well as access to learning resources such as: online courses, videos, professional certification and leadership development programs to support your professional and career development.

Education Assistance

Anthem encourages associates to pursue learning opportunities at accredited institutions toward the completion of under-graduate and post graduate degrees, and will reimburse full time associates for up to $5,000 in eligible expenses ($2,500 for part-time). You can earn your bachelors degree on us, through Anthem's partnership with Southern New Hampshire University - College for America program, a project based learning program designed for busy working adults.

Values in Action

This recognition program lets managers award a cash or noncash incentive. Cash incentives range from $25 to $5,000.

Wellness Center

Anthem supports you in your efforts to get and stay healthy by offering a wide range of wellness programs, an onsite fitness center, healthy food subsidies in our onsite cafeterias, onsite flu shots and health screenings, and subsidized Weight Watchers® subscriptions.

Community & Volunteerism

Anthem offers associates an inclusive and collaborative culture where everyone feels welcomed and respected. We also encourage you to volunteer within the community for your favorite nonprofit by giving you up to 8 hours per year of volunteer time off to work with eligible 501c3 public charities.

Associate Resource Groups

Our nine associate resource groups (ARGs) are formed around common interests, backgrounds and/or different aspects of diversity.

Through their work and influence, our ARGs offer:

  • Professional and personal development
  • Different perspectives and innovative ideas
  • Opportunities to connect culture to business decisions

Many of our locations have onsite fitness centers, cafeterias or mini marketplaces, and game rooms for use during breaks. We also offer free onsite parking even in our downtown locations.


  • Indianapolis, IN Corporate Office, L. Ben Lytle Center
  • Midland, GA
  • Tampa, FL
  • Denver, CO
  • Las Vegas, NV
  • Richmond, VA

Other large Anthem Call Center locations:

  • Tampa, FL
  • Mason, OH
  • Nashville, TN
  • Houseton, TX
  • Middletown, NY
  • Roanoke, VA
  • Fond du Lac, WI
  • Newbury, CA
  • Woodland Hills, CA
  • Rancho Cordova, CA
  • *This is not an exhaustive list of Anthem locations or amenities. Certain amenities may differ by location.

We view interviewing and the employment decision as a two way street, which begins with our Virtual Job Tryout.

The Virtual Job Tryout gives you a chance to gain some insight into what the job of a Customer Care Representative, and gives us the opportunity to assess your skills.

For the interview, we utilize a behavioral interview process to learn more about how you would approach scenarios, and gain insight into your experience. We invite you to also come to the interview with questions for us.

Before beginning background checks, we will let you know we are interested in extending an offer to you and discuss new hire class start dates.

VP Compliance - Commercial and Specialty Business #PS14376

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Executive
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PS14376 Requisition #
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Anthem is a Fortune 30 company and a leading health benefit company, with operating revenue of over $85 billion and over $60 billion in assets.  Anthem serves over 40 million medical members, or one in every nine Americans.   Together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve. 

 
 
POSITION OVERVIEW
 

This position establishes control points and adherence to all state health insurance and CMS exchange regulations while optimizing Anthem’s professional relationships with CMS and other key stakeholders. This position reports to Anthem’s Chief Compliance Officer.   Anthem’s Commercial and Specialty businesses generate several billion dollars in revenue annually and helps provide valuable medical and specialty coverage to millions of individuals, groups and employers.  As a critical partner in health care delivery, the risks of Anthem failing to maintain compliance could result in fines, sanctions and/or termination of Anthem’s contracts and licenses.  In addition, such fines, sanctions and penalties could impair Anthem’s ability to participate in other federal and state funded programs.  

 
 

Key to success in this role, the ideal candidate will:

  • Implement the Commercial and Specialty Compliance Programs.  The Commercial and Specialty Compliance Officer is accountable for defining the Commercial and Specialty Compliance Program structure, educational requirements, reporting, and complaint mechanisms, proactive monitoring and mitigation of risk, response and correction procedures, and compliance expectations of all personnel and vendors supporting Anthem’s Commercial and Specialty businesses (including life, disability, vision, dental).
  • Ensure compliance reports are provided regularly (at least quarterly) to the

Anthem Board or sub-committee of the Board (i.e., Audit Committee), divisional Presidents overseeing Commercial and Specialty, and the Commercial and Specialty Compliance Committee.  Reports should include the status of Anthem’s Commercial and Specialty compliance program implementation/effectiveness, the identification and resolution of suspected, detected or reported instances of noncompliance, and Anthem’s compliance oversight and audit activities; the Commercial and Specialty Compliance Officer shall have express authority to provide unfiltered reports to Anthem’s Chief Compliance Officer and/or senior leadership.

  • Be accountable for managing and coordinating Anthem’s interactions with CMS. The Commercial and Specialty Compliance Officer is also responsible for responding to and documenting responses to CMS inquiries
  • Be aware of daily business activity by interacting with the operational units of Anthem and Applicable vendors
  • Create and coordinate, by appropriate delegation if desired, educational training programs to ensure that applicable Anthem governing body, managers, employees, vendors, and other individuals working/supporting Commercial and Specialty businesses are knowledgeable about Anthem’s compliance program, its written Standards of Conduct, compliance policies and procedures, and all applicable statutory and regulatory requirements
  • Develop and implement methods and programs that encourage managers, employees, and vendors to report noncompliance and potential FWA without fear of retaliation
  • Maintain and/or have access to applicable compliance reporting mechanism and closely coordinating with the Internal Audit Department and the SIU
  • Support and ensure that appropriate support and actions are provided to reports of potential FWA, and the development of appropriate corrective or disciplinary actions, if necessary. To that end, the Commercial and Specialty Compliance Officer should have the flexibility to design and coordinate internal investigations.
  • Ensure the appropriate documentation is maintained for each report of potential noncompliance or potential FWA received from any source, through any reporting method (e.g., hotline, mail, or in-person)
  • Oversee the development and monitoring of the implementation of corrective action plans
  • Interview or delegate the responsibility to interview Anthem’s employees, vendors and other relevant individuals regarding compliance issues
  • Review company contracts and other documents pertinent to the Commercial and Specialty business Review or delegate the responsibility to review the submission of data to

CMS to ensure that it is accurate and in compliance with CMS reporting requirements;

  • Conduct and/or direct audits or monitoring of any area or function involved with Anthem’s Commercial and Specialty business; and
  • Recommend policy, procedure, and process changes
 
CRITICAL SUCCESS FACTORS
 
Communication and Influence
  • Ask tough questions, challenge and engage leaders in conversation to ensure the right things happen for the business Active engagement with leaders to ensure solid understanding of the business
  • Help leaders understand business implications of actions, influencing a change in direction as needed
  • Integrate key messages into all communications to ensure people understand how initiatives work together to support business goals
  • Has the executive presence to influence direction and inspire confidence with Anthem’s senior leaders
 
Visionary Thinking
  • Establish strategies that create or sustain competitive advantage 
  • Think broadly and long-term, recognizing the impact of decisions and actions on Anthem’s, business and key stakeholders
 
Focus your people
  • Create an environment that enables and focuses people on the company’s mission,  vision and strategy
  • Inspire superior performance by cultivating ownership and personal commitment to goals and objectives
  • Communicate strategic context to ensure people understand what we are doing and what drives them
  • Discontinue efforts not focused on critical business priorities
 
Executing for Results
  • Hold oneself to the highest standards of accountability; has the ability to drive change while maintaining operating effectiveness; integrates and aligns efforts across functions; monitors results; tackles problems directly and delegates effectively.
 

Direct Reports: 8 indirect reports: 70


 

 

 

 

 

 PROFESSIONAL QUALIFICATIONS
  • Bachelor's degree in a related field (Master's preferred)
  • Minimum of 10-15+ years of experience in large, corporate healthcare
  • Demonstrated experience managing an enterprise-wide relationship with regulators and senior leaders
  • Minimum of 8 years of experience managing a compliance or governance function in a complex health care environment
  • Demonstrated successful   leadership skills in program management, program execution, and people management 
  • Strong analytic skill set to identify and prioritize strategies and initiatives for growth
  • Ability to plan, organize, administer, and coordinate a variety of large and complex services, projects, and programs
  • Successful leadership and management experience building effective teams, managing cross functional teams, and continuous improvement/staff development programs
  • Demonstrated superior oral/written interpersonal communication, persuasion, and negotiation skills
  • Strategic thinking and demonstrated organizational leadership capabilities required
  • Innovation and creativity, teamwork and communications
  • Ability to successfully interface at all levels with the customer, industry, and corporate entities

*Position located in one of Anthem’s nationwide offices, with expected nationwide travel.

  

 Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

 
 
 
 

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Career Areas

At Anthem, Inc., there are many ways to make a difference. Here, the skills and passions of thousands come together, creating an impressive force with the power to change lives and the future of health care.

 

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Lead our workforce and workplace talent strategies, to accomplish our vision to be recognized as America’s valued health partner.

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Metrics & Data

Leverage your talents to make a difference in people's lives, by providing innovative, data-driven solutions that can measure and track progress in our members' health.

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Medical

Drive the future of health care, by helping us improve health outcomes and quality of life for our associates, members and communities.

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Work in areas of specialty as varied as Life & Disability Underwriting, Pre-Sales, Retention and Implementation, Risk Analysis and Medical Evidence Underwriting.

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At Anthem, we’re in the business of taking care of people. In fact, everything we do is aimed at creating positive outcomes that make a difference in peoples’ lives, which of course includes our family of associates.

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Anthem continues to demonstrate the kind of visionary leadership needed to drive the future of health care. Our efforts and accomplishments have been recognized by numerous leading publications and organizations.

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As one of America’s largest health benefits companies, we have a profound appreciation for service. Our organization proudly supports our nation’s active, reserve and veteran military service members and their spouses.

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Why Choose Anthem

Why is Anthem a respected industry leader? Our standards are high – for the service we provide our members and the support we show our associates. Every day, we answer the call – to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem to thrive, and which will ensure our future success, and yours.

 

Life at Anthem

How often do you get the chance to do something truly life-changing? If you work with us the answer is ... every day. Our determination to drive the future of health care is ambitious, but so are our people.

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Diversity & Inclusion

Diversity and inclusion play a major role in our success, because it’s more than just a philosophy to us, it drives our power to innovate. From our corporate culture and strategic partnerships, to our commitment to our associates, our customers and communities, diversity is foundational in everything we do.

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