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Our Customer Care Representatives are making a difference in members' lives every day.

As a Customer Care Representative you will guide members through their healthcare experience, answer customer questions via phone, e-mail, or chat; or help providers with questions about member plans. You will be the person that members can rely on to help them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience by being proactive, anticipating next steps, and ensuring that they only need to call once to get the help they need.

Here's what a typical day may look like:

  • From the moment you login, you'll be focused on answering customer calls, demonstrating our values as you proactively work to resolve our members' questions and concerns
  • You'll strive for first call resolution, working to resolve member issues at the point of contact
  • Using dual monitors and leveraging computer based resources you'll find answers to customers questions, and help simplify next steps for members without giving them homework
  • Acting as an advocate for our members, you may reach out to partners in other departments, or to Doctor's office to help resolve a customer need or concern
  • You will be constantly learning, growing your knowledge and skills, and embracing new technology as we continue to evolve how we service our customers

Competitive Pay

  • Anthem offers competitive pay and quarterly bonus incentives based on individual and departmental performance.
  • Opportunities for Overtime
  • Annual increases based on performance
  • Special recognition programs and other incentives

8 Paid Holidays

Anthem recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, and Christmas Day.

Paid Time Off

Our PTO program offers you the flexibility to take time off for vacation, personal or family illness, or other personal or family needs while balancing meeting the needs of our customers.

Paid Paternity Leave & New Parent Transition Week

Our new Paid Parental Leave provides fathers and mothers with up to four consecutive weeks of paid leave after the birth or adoption of a child.

Health Benefits

We offer a comprehensive benefits package to meet everyones different needs. This includes excellent Health Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accidental and Basic Life.

401K Match

Anthem has an outstanding 401(k) plan and match program. Through the 401(k) plan, both you and Anthem contribute to help build the foundation of your financial future. The plan allows you to save for retirement by setting aside eligible earnings from your paycheck on either a traditional pre-tax basis, or an after-tax Roth 401(k) basis, or any combination of the two. Anthem then matches your contributions up to a total potential match of 4.5%.

Employee Discount Program

Anthem offers access to employee discounts for many things from tickets, car rentals, and travel, to restaurants, car insurance, electronics and other merchandise.

Employee Stock Purchase Plan

Anthem offers associates the employee stock purchase plan (ESPP), which gives associates the opportunity to purchase Anthem stock at a discount through convenient payroll deductions.

Career Path Opportunities

Anthem has incredible career advancement opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as Customer Care Representatives. Managers evaluate you based on your skills, behaviors and performance for readiness for promotional opportunities as early as 9 months after you begin.

Development Opportunities

Anthem provides many development opportunities within your job, as well as access to learning resources such as: online courses, videos, professional certification and leadership development programs to support your professional and career development.

Education Assistance

Anthem encourages associates to pursue learning opportunities at accredited institutions toward the completion of under-graduate and post graduate degrees, and will reimburse full time associates for up to $5,000 in eligible expenses ($2,500 for part-time). You can earn your bachelors degree on us, through Anthem's partnership with Southern New Hampshire University - College for America program, a project based learning program designed for busy working adults.

Values in Action

This recognition program lets managers award a cash or noncash incentive. Cash incentives range from $25 to $5,000.

Wellness Center

Anthem supports you in your efforts to get and stay healthy by offering a wide range of wellness programs, an onsite fitness center, healthy food subsidies in our onsite cafeterias, onsite flu shots and health screenings, and subsidized Weight Watchers® subscriptions.

Community & Volunteerism

Anthem offers associates an inclusive and collaborative culture where everyone feels welcomed and respected. We also encourage you to volunteer within the community for your favorite nonprofit by giving you up to 8 hours per year of volunteer time off to work with eligible 501c3 public charities.

Associate Resource Groups

Our nine associate resource groups (ARGs) are formed around common interests, backgrounds and/or different aspects of diversity.

Through their work and influence, our ARGs offer:

  • Professional and personal development
  • Different perspectives and innovative ideas
  • Opportunities to connect culture to business decisions

Many of our locations have onsite fitness centers, cafeterias or mini marketplaces, and game rooms for use during breaks. We also offer free onsite parking even in our downtown locations.


  • Indianapolis, IN Corporate Office, L. Ben Lytle Center
  • Midland, GA
  • Tampa, FL
  • Denver, CO
  • Las Vegas, NV
  • Richmond, VA

Other large Anthem Call Center locations:

  • Tampa, FL
  • Mason, OH
  • Nashville, TN
  • Houseton, TX
  • Middletown, NY
  • Roanoke, VA
  • Fond du Lac, WI
  • Newbury, CA
  • Woodland Hills, CA
  • Rancho Cordova, CA
  • *This is not an exhaustive list of Anthem locations or amenities. Certain amenities may differ by location.

We view interviewing and the employment decision as a two way street, which begins with our Virtual Job Tryout.

The Virtual Job Tryout gives you a chance to gain some insight into what the job of a Customer Care Representative, and gives us the opportunity to assess your skills.

For the interview, we utilize a behavioral interview process to learn more about how you would approach scenarios, and gain insight into your experience. We invite you to also come to the interview with questions for us.

Before beginning background checks, we will let you know we are interested in extending an offer to you and discuss new hire class start dates.

📁
Human Resources
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PS32401 Requisition #

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

 

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

 

Talent Acquisition Strategy Director

 

Work Location: Indianapolis, IN or Atlanta, GA

May consider other offices for most qualified applicant

 

Anthem is seeking a Talent Acquisition Strategy Director to support and partner with our Medicare, Medicaid, and Healthcare Management business in the flawless execution of recruitment functions in our recruitment operations. We are a company on the move and are looking for someone who learns quickly, understands the needs of a changing environment, has exceptional customer service imprinted in his/her DNA, and has a pleasant demeanor to keep our ambitious growth and organizational transformation on track. Adeptly communicative and helpful, we want to help you grow your career and learn from senior professionals dedicated to bending healthcare costs and improving service delivery.

 

This is a tremendous opportunity where you will be responsible to oversee a myriad of business opportunities, bringing in-depth knowledge of operations, goals, and challenges to the TA team to more effectively deliver top-flight personnel. We will be delivering industry leading talent who will help our business solve tomorrow’s problems.  Additionally, this person will support ongoing projects to further refine the TA process, hiring manager and candidate experience.  What makes this position unique is that you will embed yourself in our various business segments and learn current and future state, helping craft a talent acquisition strategy for all levels of the business.

 
The ideal candidate will: 
  • Be responsible for aligning the TA strategy with the overarching business objectives.

  • Serve as a cultural ambassador for the organization and department.

  • Act as the talent strategist for the business and leverage internal and external data to inform decisions.

  • Bring subject matter expertise/provide counsel to business and HR representatives on labor market conditions, talent supply, prevailing compensation trends and associated analytics to guide talent-related decisions.

  • Communicate and champion the talent acquisition strategy, ensuring that the talent acquisition function is effectively meeting talent demands, best in class talent acquisition organization and easy to do business with.

  • Develop talent strategy and plans (including staffing plans) for the business by leveraging data.

  • Act as a key point person by develops ongoing relationships with the HRBPs and Senior Business Leaders.

  • Closely interface with senior business leaders to resolve strategic issues and develop / deliver talent plans.

  • Understand the strategy of the business as it relates to talent demands.

  • Prepare talent acquisition operational teams, especially leadership recruiting, for intake discussions with relevant data and talking points.

  • Support growth hiring through developing sourcing strategies and analyzing labor markets alongside the talent acquisition programs and operational teams.

  • Communicate findings to talent acquisition leadership in support of continuous improvement to talent acquisition strategies.

  • Support talent acquisition leadership in creating talent acquisition performance KPIs / SLAs and adjusting strategies.

  • Provide guidance to talent acquisition leadership to focus the service delivery model.

  • Stay abreast of labor market conditions, including talent supply and skills demand.

  • Ensure all departmental artefacts (job summaries / descriptions, policies, standard operating procedures, job aids, process maps, etc.) are kept current and accurate by being aware of the changing nature of work.

  

KEY SUCCESS INDICATORS 

  • Industry, market, and business knowledge application such that recruiters are both better prepared to align business objectives in searches and superior talent is place

  • Solution approach appropriateness and delivery.
  • Responsiveness to customers.
  • Facilitating collaboration among stakeholders.
  • Drives end-to-end execution of talent strategy.

 

 

 

 

PROFESSIONAL EXPERIENCE/EDUCATION 
  • Bachelor's degree with 8+ years of business experience in HR or related field, ideally in healthcare or similar highly regulated vertical preferred (Master’s, professional HR/TA certifications preferred).

  • Demonstrated superior oral, written, and interpersonal communication skills.

  • Experience influencing teams and executing projects in a large organization required.

  • Experience creating talent acquisition strategies related such as strategic sourcing, diversity initiatives, etc., required.

  • Experience interpreting data to make decisions and researching labor market statistics required.

  • In-depth knowledge of the talent acquisition landscape in health insurance industry preferred.

  • Strategic thinking and demonstrated organizational capabilities required.

  • Key skills include analytical ability, innovation and creativity, teamwork and communications.

  • Ability to successfully interface at all levels with the customer, industry, and corporate interfaces.

  • Microsoft Office proficiency desired.  

 

OTHER PERSONAL CHARACTERISTICS 

  • Highly credible person who, by reputation, will gain the trust and confidence of the business leaders. 

  • Action oriented, hands-on and with demonstrated experience in an innovative, fast-paced, performance-oriented environment. 

  • Is highly articulate and when s/he communicates and engenders credibility with everyone s/he interacts with, but, in particular, with executives and associates.  Must be able to influence across all levels of the organization, from staff to the executive level.

  

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

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Associate
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At Anthem, we’re in the business of taking care of people. In fact, everything we do is aimed at creating positive outcomes that make a difference in peoples’ lives, which of course includes our family of associates.

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Anthem continues to demonstrate the kind of visionary leadership needed to drive the future of health care. Our efforts and accomplishments have been recognized by numerous leading publications and organizations.

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As one of America’s largest health benefits companies, we have a profound appreciation for service. Our organization proudly supports our nation’s active, reserve and veteran military service members and their spouses.

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Why Choose Anthem

Why is Anthem a respected industry leader? Our standards are high – for the service we provide our members and the support we show our associates. Every day, we answer the call – to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem to thrive, and which will ensure our future success, and yours.

 

Life at Anthem

How often do you get the chance to do something truly life-changing? If you work with us the answer is ... every day. Our determination to drive the future of health care is ambitious, but so are our people.

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Diversity & Inclusion

Diversity and inclusion play a major role in our success, because it’s more than just a philosophy to us, it drives our power to innovate. From our corporate culture and strategic partnerships, to our commitment to our associates, our customers and communities, diversity is foundational in everything we do.

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