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Our Customer Care Representatives are making a difference in members' lives every day.

As a Customer Care Representative you will guide members through their healthcare experience, answer customer questions via phone, e-mail, or chat; or help providers with questions about member plans. You will be the person that members can rely on to help them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience by being proactive, anticipating next steps, and ensuring that they only need to call once to get the help they need.

Here's what a typical day may look like:

  • From the moment you login, you'll be focused on answering customer calls, demonstrating our values as you proactively work to resolve our members' questions and concerns
  • You'll strive for first call resolution, working to resolve member issues at the point of contact
  • Using dual monitors and leveraging computer based resources you'll find answers to customers questions, and help simplify next steps for members without giving them homework
  • Acting as an advocate for our members, you may reach out to partners in other departments, or to Doctor's office to help resolve a customer need or concern
  • You will be constantly learning, growing your knowledge and skills, and embracing new technology as we continue to evolve how we service our customers

Competitive Pay

  • Anthem offers competitive pay and quarterly bonus incentives based on individual and departmental performance.
  • Opportunities for Overtime
  • Annual increases based on performance
  • Special recognition programs and other incentives

8 Paid Holidays

Anthem recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, and Christmas Day.

Paid Time Off

Our PTO program offers you the flexibility to take time off for vacation, personal or family illness, or other personal or family needs while balancing meeting the needs of our customers.

Paid Paternity Leave & New Parent Transition Week

Our new Paid Parental Leave provides fathers and mothers with up to four consecutive weeks of paid leave after the birth or adoption of a child.

Health Benefits

We offer a comprehensive benefits package to meet everyones different needs. This includes excellent Health Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accidental and Basic Life.

401K Match

Anthem has an outstanding 401(k) plan and match program. Through the 401(k) plan, both you and Anthem contribute to help build the foundation of your financial future. The plan allows you to save for retirement by setting aside eligible earnings from your paycheck on either a traditional pre-tax basis, or an after-tax Roth 401(k) basis, or any combination of the two. Anthem then matches your contributions up to a total potential match of 4.5%.

Employee Discount Program

Anthem offers access to employee discounts for many things from tickets, car rentals, and travel, to restaurants, car insurance, electronics and other merchandise.

Employee Stock Purchase Plan

Anthem offers associates the employee stock purchase plan (ESPP), which gives associates the opportunity to purchase Anthem stock at a discount through convenient payroll deductions.

Career Path Opportunities

Anthem has incredible career advancement opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as Customer Care Representatives. Managers evaluate you based on your skills, behaviors and performance for readiness for promotional opportunities as early as 9 months after you begin.

Development Opportunities

Anthem provides many development opportunities within your job, as well as access to learning resources such as: online courses, videos, professional certification and leadership development programs to support your professional and career development.

Education Assistance

Anthem encourages associates to pursue learning opportunities at accredited institutions toward the completion of under-graduate and post graduate degrees, and will reimburse full time associates for up to $5,000 in eligible expenses ($2,500 for part-time). You can earn your bachelors degree on us, through Anthem's partnership with Southern New Hampshire University - College for America program, a project based learning program designed for busy working adults.

Values in Action

This recognition program lets managers award a cash or noncash incentive. Cash incentives range from $25 to $5,000.

Wellness Center

Anthem supports you in your efforts to get and stay healthy by offering a wide range of wellness programs, an onsite fitness center, healthy food subsidies in our onsite cafeterias, onsite flu shots and health screenings, and subsidized Weight Watchers® subscriptions.

Community & Volunteerism

Anthem offers associates an inclusive and collaborative culture where everyone feels welcomed and respected. We also encourage you to volunteer within the community for your favorite nonprofit by giving you up to 8 hours per year of volunteer time off to work with eligible 501c3 public charities.

Associate Resource Groups

Our nine associate resource groups (ARGs) are formed around common interests, backgrounds and/or different aspects of diversity.

Through their work and influence, our ARGs offer:

  • Professional and personal development
  • Different perspectives and innovative ideas
  • Opportunities to connect culture to business decisions

Many of our locations have onsite fitness centers, cafeterias or mini marketplaces, and game rooms for use during breaks. We also offer free onsite parking even in our downtown locations.


  • Indianapolis, IN Corporate Office, L. Ben Lytle Center
  • Midland, GA
  • Tampa, FL
  • Denver, CO
  • Las Vegas, NV
  • Richmond, VA

Other large Anthem Call Center locations:

  • Tampa, FL
  • Mason, OH
  • Nashville, TN
  • Houseton, TX
  • Middletown, NY
  • Roanoke, VA
  • Fond du Lac, WI
  • Newbury, CA
  • Woodland Hills, CA
  • Rancho Cordova, CA
  • *This is not an exhaustive list of Anthem locations or amenities. Certain amenities may differ by location.

We view interviewing and the employment decision as a two way street, which begins with our Virtual Job Tryout.

The Virtual Job Tryout gives you a chance to gain some insight into what the job of a Customer Care Representative, and gives us the opportunity to assess your skills.

For the interview, we utilize a behavioral interview process to learn more about how you would approach scenarios, and gain insight into your experience. We invite you to also come to the interview with questions for us.

Before beginning background checks, we will let you know we are interested in extending an offer to you and discuss new hire class start dates.

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HealthCore
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PS13452 Requisition #
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NERI/HEALTHCORE
Recently acquired by HealthCore, Inc., a health services research firm, headquartered in Wilmington, DE.  Founded in 1996, and now an independently –operating subsidiary of Anthem, Inc., Healthcore/NERI provides care system, biopharmaceutical industry, academia, and the Federal Government with “real-world” data to improve the quality, safety, and affordability of healthcare.  Healthcore’s projects range from retrospective to large scale, prospective studies in the areas of drug, vaccine , and medical devices safety surveillance, risk management, pharmacoepidmeology, health outcomes, pharmacoeconmomics, and comparative effectiveness research.
 
New England Research Institutes (NERI) was founded in 1986 and has grown to become a research organization with a global reputation for high-quality research, innovative thinking, and the use of state-of-the-science tools and techniques. NERI continues to be a leader in public health research, clinical trials management, epidemiology, and state of the art media and dissemination research.
 
This position requires proven data management knowledge and skills in a variety of settings from pivotal to complex and multi-vendor and therapeutic and non-interventional studies. The Research Data Manager leads activities on multiple projects and directs the work for other assigned resources. They are able to work with minimal supervision individually or as part of a project team. This position requires time and resource management skills, and understands critical milestones and predecessors leading to significant project deliverables, and interdepartmental product hand offs.
 
Senior Clinical Data Manager (Research Data Mgr) must be located either in Watertown, MA or Wilmington, DE and is not a remote role.
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

In addition to normal data management activities, the Research Data Manager performs the following duties for a substantial portion of the time: 
 
• Assists or develops data management plan for study design and database content development. 
• Configures the data content collection in the EDC system per the research protocol, and may oversee or peer review the configuration for other DMs. 
• Responsible for eCRF testing, edit check development and configuration, documentation, and user training prior to going live. 
• Per project needs, programs specific reports in the EDC system or using SAS, writes reports specifications as required by the project’s needs. 
• Assists in the dissemination of results/findings and maintains communication patterns with physicians, hospital staff and study sponsors. 
• Acts as liaison with all study team members and other functional groups on all levels, on technical requirements for database development and data quality within a study. 
• Oversees data management activities to ensure that the protocol and statistical expectations are understood, timelines are met and communications remain open. 
• Work cooperatively and constructively to develop effective solutions to operational data management problems. 
• Actively contributes to the review of working practices and data management SOP’s. 
• Demonstrates GCDMP knowledge and practices.
Bachelor's degree (B.A./B.S.) in social or biological science or computer science plus 5 years research experience and at least 3 or more years of significant data management experience; or an MPH or Master's degree in a related field and two plus years of significant data management experience; or equivalent combination of education and directly related experience; Prior SAS programming experience and/or supervisory experience/training preferred;
 
KNOWLEDGE, SKILLS and ABILITIES
 
Good communication, organization and writing skills, ability to coordinate and monitor the quality of research data collected; proven skills in a variety of data management software such as EDC, SAS, and proficiency in Microsoft Office applications.  Previous EDC programming experience strongly preferred.
 
Working at Healthcore:
In addition to a dynamic work environment, Healthcore offers a competitive salary and a comprehensive benefits program including a 401(K) plan; health, dental and vision insurance; discounted fitness club membership; life, AD&D, short and long term disability insurance coverage, tuition assistance, an employee stock purchase plan and free parking.  As an independently operating subsidiary of Anthem, Healthcore offers the resources of the nations’ leading health benefits company in a small company environment.
 
An Equal Opportunity Employer/Disability/Veteran
 

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At Anthem, we’re in the business of taking care of people. In fact, everything we do is aimed at creating positive outcomes that make a difference in peoples’ lives, which of course includes our family of associates.

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Why is Anthem a respected industry leader? Our standards are high – for the service we provide our members and the support we show our associates. Every day, we answer the call – to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem to thrive, and which will ensure our future success, and yours.

 

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