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Our Customer Care Representatives are making a difference in members' lives every day.

As a Customer Care Representative you will guide members through their healthcare experience, answer customer questions via phone, e-mail, or chat; or help providers with questions about member plans. You will be the person that members can rely on to help them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience by being proactive, anticipating next steps, and ensuring that they only need to call once to get the help they need.

Here's what a typical day may look like:

  • From the moment you login, you'll be focused on answering customer calls, demonstrating our values as you proactively work to resolve our members' questions and concerns
  • You'll strive for first call resolution, working to resolve member issues at the point of contact
  • Using dual monitors and leveraging computer based resources you'll find answers to customers questions, and help simplify next steps for members without giving them homework
  • Acting as an advocate for our members, you may reach out to partners in other departments, or to Doctor's office to help resolve a customer need or concern
  • You will be constantly learning, growing your knowledge and skills, and embracing new technology as we continue to evolve how we service our customers

Competitive Pay

  • Anthem offers competitive pay and quarterly bonus incentives based on individual and departmental performance.
  • Opportunities for Overtime
  • Annual increases based on performance
  • Special recognition programs and other incentives

8 Paid Holidays

Anthem recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, and Christmas Day.

Paid Time Off

Our PTO program offers you the flexibility to take time off for vacation, personal or family illness, or other personal or family needs while balancing meeting the needs of our customers.

Paid Paternity Leave & New Parent Transition Week

Our new Paid Parental Leave provides fathers and mothers with up to four consecutive weeks of paid leave after the birth or adoption of a child.

Health Benefits

We offer a comprehensive benefits package to meet everyones different needs. This includes excellent Health Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accidental and Basic Life.

401K Match

Anthem has an outstanding 401(k) plan and match program. Through the 401(k) plan, both you and Anthem contribute to help build the foundation of your financial future. The plan allows you to save for retirement by setting aside eligible earnings from your paycheck on either a traditional pre-tax basis, or an after-tax Roth 401(k) basis, or any combination of the two. Anthem then matches your contributions up to a total potential match of 4.5%.

Employee Discount Program

Anthem offers access to employee discounts for many things from tickets, car rentals, and travel, to restaurants, car insurance, electronics and other merchandise.

Employee Stock Purchase Plan

Anthem offers associates the employee stock purchase plan (ESPP), which gives associates the opportunity to purchase Anthem stock at a discount through convenient payroll deductions.

Career Path Opportunities

Anthem has incredible career advancement opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as Customer Care Representatives. Managers evaluate you based on your skills, behaviors and performance for readiness for promotional opportunities as early as 9 months after you begin.

Development Opportunities

Anthem provides many development opportunities within your job, as well as access to learning resources such as: online courses, videos, professional certification and leadership development programs to support your professional and career development.

Education Assistance

Anthem encourages associates to pursue learning opportunities at accredited institutions toward the completion of under-graduate and post graduate degrees, and will reimburse full time associates for up to $5,000 in eligible expenses ($2,500 for part-time). You can earn your bachelors degree on us, through Anthem's partnership with Southern New Hampshire University - College for America program, a project based learning program designed for busy working adults.

Values in Action

This recognition program lets managers award a cash or noncash incentive. Cash incentives range from $25 to $5,000.

Wellness Center

Anthem supports you in your efforts to get and stay healthy by offering a wide range of wellness programs, an onsite fitness center, healthy food subsidies in our onsite cafeterias, onsite flu shots and health screenings, and subsidized Weight Watchers® subscriptions.

Community & Volunteerism

Anthem offers associates an inclusive and collaborative culture where everyone feels welcomed and respected. We also encourage you to volunteer within the community for your favorite nonprofit by giving you up to 8 hours per year of volunteer time off to work with eligible 501c3 public charities.

Associate Resource Groups

Our nine associate resource groups (ARGs) are formed around common interests, backgrounds and/or different aspects of diversity.

Through their work and influence, our ARGs offer:

  • Professional and personal development
  • Different perspectives and innovative ideas
  • Opportunities to connect culture to business decisions

Many of our locations have onsite fitness centers, cafeterias or mini marketplaces, and game rooms for use during breaks. We also offer free onsite parking even in our downtown locations.


  • Indianapolis, IN Corporate Office, L. Ben Lytle Center
  • Midland, GA
  • Tampa, FL
  • Denver, CO
  • Las Vegas, NV
  • Richmond, VA

Other large Anthem Call Center locations:

  • Tampa, FL
  • Mason, OH
  • Nashville, TN
  • Houseton, TX
  • Middletown, NY
  • Roanoke, VA
  • Fond du Lac, WI
  • Newbury, CA
  • Woodland Hills, CA
  • Rancho Cordova, CA
  • *This is not an exhaustive list of Anthem locations or amenities. Certain amenities may differ by location.

We view interviewing and the employment decision as a two way street, which begins with our Virtual Job Tryout.

The Virtual Job Tryout gives you a chance to gain some insight into what the job of a Customer Care Representative, and gives us the opportunity to assess your skills.

For the interview, we utilize a behavioral interview process to learn more about how you would approach scenarios, and gain insight into your experience. We invite you to also come to the interview with questions for us.

Before beginning background checks, we will let you know we are interested in extending an offer to you and discuss new hire class start dates.

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Marketing
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PS28393 Requisition #

Responsible for the end-to-end consumer driven health plan (CDHP) experience for Anthem stakeholders including sales, account teams and employers. Serve as CDHP expert facilitating sales, support for implementation, ongoing and strategic CDHP liaison and product/operational SME.


Responsibilities:

Provide expertise regarding Consumer Driven Health Plan (CDHP) programs during pre-sale and finalist meetings, capabilities presentations with employer clients, prospects and consultants, and other audiences. Participate in the sales process to position product offering to existing and non-Act Wise clients as well as new Anthem clients to ensure advantages of Act Wise are clearly presented as well as to identify and document client-specific needs  for analysis and appropriate implementation. Support detailed conversations during the pre-sale process to drive decisions with client.
Reviews plan design, brainstorms solutions for non-standard requests [in partnership with CDH product director], presents CDH overview to help explain responsibilities and set client expectations.
Captures client and consultant feedback regarding products and collaborates with Product Management to strengthen product portfolio.
Work with CDH product director to define business requirements for new market needs and client-specific requests.
Educate and train sales, account management and employer service representatives about CDHP including new products and updates. 
Serve as liaison and SME to account teams with Act Wise to support customer business plans and strategic development related to Act Wise product offerings and utilization; issue resolution; presentation of client engagement service/utilization, metrics and benefits as well as escalations not resolved through normal channels.   
Assists with resolving CDHP issues, partnering with CDH product director and others as necessary.
Partner with Sales, Account team and Solutions Support to develop and finalize responses to RFPs.
Engage Solutions Support as appropriate during sale/renewal process to capture client intent and develop requirements for solution.
Facilitate annual renewal process to ensure ongoing relationship and timely identification of product modifications and expansion. Capture renewal confirmation changes/updates. Coordinate Act Wise product termination; coordinate with Solutions Support for product expansion; as appropriate.
Act Wise Business Relationship Manager works with Account Team to serve as liaison and SME to support customer business plans and strategic development related to Act Wise product offerings and utilization.
Coordinate with marketing to develop/provide client materials to drive Act Wise strategic initiatives.
Support the preparation of Act Wise content for client periodic Product Performance Review including service/utilization metrics and escalations. Provide insight and Anthem related data (i.e. service volume) and present material to account team and client.
Serve as SME contact for ongoing Act Wise business development, service/utilization metrics and escalations.
Work with Act Wise product team to represent client-specific needs for ongoing enhancements and development.
Analyze market trends, propose product/service initiatives in concert with product development.
Assist in resolving client escalated issues that are not resolved through normal channels. Document and identify trends and broader issues.
Participate in Act Wise team calls (i.e. product, escalation, planning, etc. as identified and designated appropriate to the success of Act Wise) to discuss client issues and needs and clarify requirements to support requests.


Requires a BA/BS degree; 5-8 years of product management experience; or any combination of education and experience, which would provide an equivalent background. Demonstrated results in three or more of the following areas required: Product Development, Market Strategy, Market Research or Risk Management. MBA preferred.
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