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Our Customer Care Representatives are making a difference in members' lives every day.

As a Customer Care Representative you will guide members through their healthcare experience, answer customer questions via phone, e-mail, or chat; or help providers with questions about member plans. You will be the person that members can rely on to help them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience by being proactive, anticipating next steps, and ensuring that they only need to call once to get the help they need.

Here's what a typical day may look like:

  • From the moment you login, you'll be focused on answering customer calls, demonstrating our values as you proactively work to resolve our members' questions and concerns
  • You'll strive for first call resolution, working to resolve member issues at the point of contact
  • Using dual monitors and leveraging computer based resources you'll find answers to customers questions, and help simplify next steps for members without giving them homework
  • Acting as an advocate for our members, you may reach out to partners in other departments, or to Doctor's office to help resolve a customer need or concern
  • You will be constantly learning, growing your knowledge and skills, and embracing new technology as we continue to evolve how we service our customers

Competitive Pay

  • Anthem offers competitive pay and quarterly bonus incentives based on individual and departmental performance.
  • Opportunities for Overtime
  • Annual increases based on performance
  • Special recognition programs and other incentives

8 Paid Holidays

Anthem recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, and Christmas Day.

Paid Time Off

Our PTO program offers you the flexibility to take time off for vacation, personal or family illness, or other personal or family needs while balancing meeting the needs of our customers.

Paid Paternity Leave & New Parent Transition Week

Our new Paid Parental Leave provides fathers and mothers with up to four consecutive weeks of paid leave after the birth or adoption of a child.

Health Benefits

We offer a comprehensive benefits package to meet everyones different needs. This includes excellent Health Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accidental and Basic Life.

401K Match

Anthem has an outstanding 401(k) plan and match program. Through the 401(k) plan, both you and Anthem contribute to help build the foundation of your financial future. The plan allows you to save for retirement by setting aside eligible earnings from your paycheck on either a traditional pre-tax basis, or an after-tax Roth 401(k) basis, or any combination of the two. Anthem then matches your contributions up to a total potential match of 4.5%.

Employee Discount Program

Anthem offers access to employee discounts for many things from tickets, car rentals, and travel, to restaurants, car insurance, electronics and other merchandise.

Employee Stock Purchase Plan

Anthem offers associates the employee stock purchase plan (ESPP), which gives associates the opportunity to purchase Anthem stock at a discount through convenient payroll deductions.

Career Path Opportunities

Anthem has incredible career advancement opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as Customer Care Representatives. Managers evaluate you based on your skills, behaviors and performance for readiness for promotional opportunities as early as 9 months after you begin.

Development Opportunities

Anthem provides many development opportunities within your job, as well as access to learning resources such as: online courses, videos, professional certification and leadership development programs to support your professional and career development.

Education Assistance

Anthem encourages associates to pursue learning opportunities at accredited institutions toward the completion of under-graduate and post graduate degrees, and will reimburse full time associates for up to $5,000 in eligible expenses ($2,500 for part-time). You can earn your bachelors degree on us, through Anthem's partnership with Southern New Hampshire University - College for America program, a project based learning program designed for busy working adults.

Values in Action

This recognition program lets managers award a cash or noncash incentive. Cash incentives range from $25 to $5,000.

Wellness Center

Anthem supports you in your efforts to get and stay healthy by offering a wide range of wellness programs, an onsite fitness center, healthy food subsidies in our onsite cafeterias, onsite flu shots and health screenings, and subsidized Weight Watchers® subscriptions.

Community & Volunteerism

Anthem offers associates an inclusive and collaborative culture where everyone feels welcomed and respected. We also encourage you to volunteer within the community for your favorite nonprofit by giving you up to 8 hours per year of volunteer time off to work with eligible 501c3 public charities.

Associate Resource Groups

Our nine associate resource groups (ARGs) are formed around common interests, backgrounds and/or different aspects of diversity.

Through their work and influence, our ARGs offer:

  • Professional and personal development
  • Different perspectives and innovative ideas
  • Opportunities to connect culture to business decisions

Many of our locations have onsite fitness centers, cafeterias or mini marketplaces, and game rooms for use during breaks. We also offer free onsite parking even in our downtown locations.


  • Indianapolis, IN Corporate Office, L. Ben Lytle Center
  • Midland, GA
  • Tampa, FL
  • Denver, CO
  • Las Vegas, NV
  • Richmond, VA

Other large Anthem Call Center locations:

  • Tampa, FL
  • Mason, OH
  • Nashville, TN
  • Houseton, TX
  • Middletown, NY
  • Roanoke, VA
  • Fond du Lac, WI
  • Newbury, CA
  • Woodland Hills, CA
  • Rancho Cordova, CA
  • *This is not an exhaustive list of Anthem locations or amenities. Certain amenities may differ by location.

We view interviewing and the employment decision as a two way street, which begins with our Virtual Job Tryout.

The Virtual Job Tryout gives you a chance to gain some insight into what the job of a Customer Care Representative, and gives us the opportunity to assess your skills.

For the interview, we utilize a behavioral interview process to learn more about how you would approach scenarios, and gain insight into your experience. We invite you to also come to the interview with questions for us.

Before beginning background checks, we will let you know we are interested in extending an offer to you and discuss new hire class start dates.

📁
Business Development/Planning
📅
PS16037 Requisition #

Anthem is a Fortune 30 company and a leading health benefit company, with operating revenue of over $90 billion and over $60 billion in assets.  Anthem serves over 40 million medical members, or one in every nine Americans.  Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve. 

 
POSITION OVERVIEW

Responsible for developing specific strategies that helps set the overall direction for the corporation and supporting the planning process, the ideal candidate for this position will ultimately:

 
  • Provide leadership to cross-organizational projects, with varying degrees of depth and continual collaboration enterprise-wide
  • Support various BU leads in developing specific business plans and strategies
  • Assist senior executive leadership in assessing current environment, external factors, competitive landscape, and facilitates development of key strategies
  • Coordinate with the Chief Strategy Office to align BU strategy with Anthem strategies and plans
  • Identify opportunities to coordinate across the business more effectively to optimize value
  • Engage business leaders to identify innovative growth and efficiency opportunities to achieve performance targets and gain market distinction
  • Evaluate strategic options in the context of the corporate strategic direction, financial targets, and market context
  • Help evaluate/re-evaluate ongoing initiatives in to recommend corrective action
  • Support the preparation and facilitation of planning sessions with corporate leadership

The successful candidate will possess exceptional leadership skills and experience.  S/he will lead the development and/or refinement of strategic plans for the organizations growth and business development plans in the healthcare services market that will stimulate growth and revenue in support and alignment with our various business strategies.  


KEY ACCOUNTABILITIES
  • Exploring and managing external partners, working across the businesses/functions to ensure that we are achieving desired objectives
  • Emphasize the employment of analytics and experimentation as we pilot new ideas and opportunities
  • Lead cross-functional efforts and working across the businesses in an internal consulting capacity
CRITICAL SUCCESS FACTORS
 
Communication and Influence
  • Ask tough questions, challenge and engage leaders in conversation to ensure the right things happen for the business.
  • Help leaders understand business implications of actions, influencing change in direction as needed.
  • Integrate key messages into all communications to ensure people understand how initiatives work together to support business goals.
 
Visionary Thinking
  • Establish strategies that create or sustain competitive advantage.  Think broadly and long-term, recognizing the impact of decisions and actions on the business and key stakeholders over time.
 
Executing for Results
  • Hold oneself to the highest standards of accountability; ensure the ability to drive change while maintaining operating effectiveness; integrate and align efforts across functions; monitor results; tackle problems directly and delegate effectively.
 

Model and demand integrity and compliance

  • Do what is right, despite personal risk or discomfort. Demonstrate the highest level of integrity and humility.
  • Lead by example, set and communicate high expectations, motivate self and others to achieve them.
  • Maintain confidentiality of sensitive information.
 
Analysis and Critical Thinking
  • Push to understand root causes of issues or requests and apply systemic thinking to problem solving and decision-making.
  • Maximize opportunities to increase revenue and reduce costs.
  • BA/BS in a related field. MBA preferred
  • Requires a strategic thinker with a broad & deep understanding of the health care industry and the
  • ability to develop and execute logical analysis to drive toward key decisions
  • 10+ years of progressive experience with significant large-scale project management, strategic planning and/or consulting in the health care industry; or any combination of education and experience, which would provide an equivalent background
  • Demonstrated analytical skills, sense of curiosity, and effective problem solving (and be expected to speak to those attributes in interviews)
  • Ability to work through ambiguity, putting structure and “glide path” to broad enterprise initiatives
  • Familiarity evaluating/exploring/integrating market trends
  • Exceptional oral, written, and interpersonal communication, persuasion and negotiation skills required, to include board to front line level audiences
  • Demonstrated ability to set and execute a strategic vision
  • Excellent track record of successful leadership and demonstrated accomplishments, including leading significant change
  • Demonstrated ability to motivate, build consensus, and drive change is required
  • Previous merger and acquisition experience is desired.
 
 
 

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.


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Associate
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At Anthem, we’re in the business of taking care of people. In fact, everything we do is aimed at creating positive outcomes that make a difference in peoples’ lives, which of course includes our family of associates.

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Anthem continues to demonstrate the kind of visionary leadership needed to drive the future of health care. Our efforts and accomplishments have been recognized by numerous leading publications and organizations.

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As one of America’s largest health benefits companies, we have a profound appreciation for service. Our organization proudly supports our nation’s active, reserve and veteran military service members and their spouses.

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Why is Anthem a respected industry leader? Our standards are high – for the service we provide our members and the support we show our associates. Every day, we answer the call – to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem to thrive, and which will ensure our future success, and yours.

 

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How often do you get the chance to do something truly life-changing? If you work with us the answer is ... every day. Our determination to drive the future of health care is ambitious, but so are our people.

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Diversity & Inclusion

Diversity and inclusion play a major role in our success, because it’s more than just a philosophy to us, it drives our power to innovate. From our corporate culture and strategic partnerships, to our commitment to our associates, our customers and communities, diversity is foundational in everything we do.

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