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Our Customer Care Representatives are making a difference in members' lives every day.

As a Customer Care Representative you will guide members through their healthcare experience, answer customer questions via phone, e-mail, or chat; or help providers with questions about member plans. You will be the person that members can rely on to help them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience by being proactive, anticipating next steps, and ensuring that they only need to call once to get the help they need.

Here's what a typical day may look like:

  • From the moment you login, you'll be focused on answering customer calls, demonstrating our values as you proactively work to resolve our members' questions and concerns
  • You'll strive for first call resolution, working to resolve member issues at the point of contact
  • Using dual monitors and leveraging computer based resources you'll find answers to customers questions, and help simplify next steps for members without giving them homework
  • Acting as an advocate for our members, you may reach out to partners in other departments, or to Doctor's office to help resolve a customer need or concern
  • You will be constantly learning, growing your knowledge and skills, and embracing new technology as we continue to evolve how we service our customers

Competitive Pay

  • Anthem offers competitive pay and quarterly bonus incentives based on individual and departmental performance.
  • Opportunities for Overtime
  • Annual increases based on performance
  • Special recognition programs and other incentives

8 Paid Holidays

Anthem recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, and Christmas Day.

Paid Time Off

Our PTO program offers you the flexibility to take time off for vacation, personal or family illness, or other personal or family needs while balancing meeting the needs of our customers.

Paid Paternity Leave & New Parent Transition Week

Our new Paid Parental Leave provides fathers and mothers with up to four consecutive weeks of paid leave after the birth or adoption of a child.

Health Benefits

We offer a comprehensive benefits package to meet everyones different needs. This includes excellent Health Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accidental and Basic Life.

401K Match

Anthem has an outstanding 401(k) plan and match program. Through the 401(k) plan, both you and Anthem contribute to help build the foundation of your financial future. The plan allows you to save for retirement by setting aside eligible earnings from your paycheck on either a traditional pre-tax basis, or an after-tax Roth 401(k) basis, or any combination of the two. Anthem then matches your contributions up to a total potential match of 4.5%.

Employee Discount Program

Anthem offers access to employee discounts for many things from tickets, car rentals, and travel, to restaurants, car insurance, electronics and other merchandise.

Employee Stock Purchase Plan

Anthem offers associates the employee stock purchase plan (ESPP), which gives associates the opportunity to purchase Anthem stock at a discount through convenient payroll deductions.

Career Path Opportunities

Anthem has incredible career advancement opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as Customer Care Representatives. Managers evaluate you based on your skills, behaviors and performance for readiness for promotional opportunities as early as 9 months after you begin.

Development Opportunities

Anthem provides many development opportunities within your job, as well as access to learning resources such as: online courses, videos, professional certification and leadership development programs to support your professional and career development.

Education Assistance

Anthem encourages associates to pursue learning opportunities at accredited institutions toward the completion of under-graduate and post graduate degrees, and will reimburse full time associates for up to $5,000 in eligible expenses ($2,500 for part-time). You can earn your bachelors degree on us, through Anthem's partnership with Southern New Hampshire University - College for America program, a project based learning program designed for busy working adults.

Values in Action

This recognition program lets managers award a cash or noncash incentive. Cash incentives range from $25 to $5,000.

Wellness Center

Anthem supports you in your efforts to get and stay healthy by offering a wide range of wellness programs, an onsite fitness center, healthy food subsidies in our onsite cafeterias, onsite flu shots and health screenings, and subsidized Weight Watchers® subscriptions.

Community & Volunteerism

Anthem offers associates an inclusive and collaborative culture where everyone feels welcomed and respected. We also encourage you to volunteer within the community for your favorite nonprofit by giving you up to 8 hours per year of volunteer time off to work with eligible 501c3 public charities.

Associate Resource Groups

Our nine associate resource groups (ARGs) are formed around common interests, backgrounds and/or different aspects of diversity.

Through their work and influence, our ARGs offer:

  • Professional and personal development
  • Different perspectives and innovative ideas
  • Opportunities to connect culture to business decisions

Many of our locations have onsite fitness centers, cafeterias or mini marketplaces, and game rooms for use during breaks. We also offer free onsite parking even in our downtown locations.


  • Indianapolis, IN Corporate Office, L. Ben Lytle Center
  • Midland, GA
  • Tampa, FL
  • Denver, CO
  • Las Vegas, NV
  • Richmond, VA

Other large Anthem Call Center locations:

  • Tampa, FL
  • Mason, OH
  • Nashville, TN
  • Houseton, TX
  • Middletown, NY
  • Roanoke, VA
  • Fond du Lac, WI
  • Newbury, CA
  • Woodland Hills, CA
  • Rancho Cordova, CA
  • *This is not an exhaustive list of Anthem locations or amenities. Certain amenities may differ by location.

We view interviewing and the employment decision as a two way street, which begins with our Virtual Job Tryout.

The Virtual Job Tryout gives you a chance to gain some insight into what the job of a Customer Care Representative, and gives us the opportunity to assess your skills.

For the interview, we utilize a behavioral interview process to learn more about how you would approach scenarios, and gain insight into your experience. We invite you to also come to the interview with questions for us.

Before beginning background checks, we will let you know we are interested in extending an offer to you and discuss new hire class start dates.

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Administrative Support
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0142843 Requisition #

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. As an Anthem Sales Intern you will have the exceptional opportunity to do innovative work at a Fortune 50 company!


At Anthem, selling isn’t uncomfortable. Our business-to-business selling model helps you develop relationships with business partners and customers. 


Our sales positions definitely aren’t desk jobs – in fact, no two days are alike. One day you may visit with a client to discuss the success of their program, and later that day you may meet with your internal team to create a new, innovative health care solution that will bring more value to your customer. 


On another day, you may present our benefits to new customers, and that night, attend a social event with a business partner. Sales at Anthem is all about developing personal relationships to better understand the health care needs of our customers, and you can’t really do that sitting behind a desk. So if you’re looking to start your career, and not just a “summer job”, at a company that cares about both you and our members, then a sales internship at Anthem, Inc., one of America’s leading health benefits companies, may be the perfect opportunity for you!


This job is for participants of an approved internship program for undergraduate college students. Specific work assignments will vary by department. C29 Assignments must meet the definition of meaningful work. Must be part of an approved academic course of study, and that course of study must be applicable to the company's operations or the support of those operations. Skills and ability requirements vary based on assignment.
AnEqualOpportunityEmployer/Disability/Veteran

Our sales interns will experience life in a professional sales office and will learn the sales and retention process beginning with product design, underwriting and pricing for appropriate risk, all the way through customer service and claims payment. You will interact with Account Executives, Account Managers and sales support departments driving important project work – including competitive analysis, work flow process improvement, and customer meetings. While the majority of your time will be dedicated to sales related activities, projects important to other state plan departments will give you a full understanding of the world class products and services Anthem delivers to its customers and members.  


Qualifications

  • Pursuing degree or is a recent graduate with a bachelor’s degree in a quantitative discipline such as Mathematics, Statistics, Economics, Computer Science, or Engineering
  • Mathematical aptitude and interest in pursuing an actuarial or healthcare data analytics career
  • Proficiency with querying or summarizing data and MS Excel experience
  • Candidates should possess intellectual curiosity, collaborative mindset, motivation to develop and/or refine analytic skills, and an interest in the healthcare industry

Anthem, Inc. is ranked as one of the World’s Most Admired Companies in Health Care: Insurance and Managed Care by Fortune magazine, and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us a careers@antheminc.com.


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Career Areas

At Anthem, Inc., there are many ways to make a difference. Here, the skills and passions of thousands come together, creating an impressive force with the power to change lives and the future of health care.

 

Actuarial

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Lead the development of new messaging, products and innovations that continuously improve the value of our offerings to customers.

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Become the ultimate customer advocate. Share your expertise and help customers maximize the value of the tools and resources we provide.

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If you are eager to develop innovative digital products in healthcare and make a difference in people's lives, join our Digital organization and help us change the face of healthcare together.

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Provide strategic analysis that impacts business decisions, improves efficiency and drives innovation.

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Human Resources

Lead our workforce and workplace talent strategies, to accomplish our vision to be recognized as America’s valued health partner.

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Metrics & Data

Leverage your talents to make a difference in people's lives, by providing innovative, data-driven solutions that can measure and track progress in our members' health.

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Medical

Drive the future of health care, by helping us improve health outcomes and quality of life for our associates, members and communities.

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Underwriting

Work in areas of specialty as varied as Life & Disability Underwriting, Pre-Sales, Retention and Implementation, Risk Analysis and Medical Evidence Underwriting.

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Operations

Stretch your analytic problem-solving skills while working on enterprise-level projects and cross-functional teams.

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Associate
 Benefits

At Anthem, we’re in the business of taking care of people. In fact, everything we do is aimed at creating positive outcomes that make a difference in peoples’ lives, which of course includes our family of associates.

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Student Programs

Anthem continues to demonstrate the kind of visionary leadership needed to drive the future of health care. Our efforts and accomplishments have been recognized by numerous leading publications and organizations.

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Military and
 Veteran Careers

As one of America’s largest health benefits companies, we have a profound appreciation for service. Our organization proudly supports our nation’s active, reserve and veteran military service members and their spouses.

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Why Choose Anthem

Why is Anthem a respected industry leader? Our standards are high – for the service we provide our members and the support we show our associates. Every day, we answer the call – to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem to thrive, and which will ensure our future success, and yours.

 

Life at Anthem

How often do you get the chance to do something truly life-changing? If you work with us the answer is ... every day. Our determination to drive the future of health care is ambitious, but so are our people.

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Diversity & Inclusion

Diversity and inclusion play a major role in our success, because it’s more than just a philosophy to us, it drives our power to innovate. From our corporate culture and strategic partnerships, to our commitment to our associates, our customers and communities, diversity is foundational in everything we do.

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