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Consumer Service Associate- Richmond, VA- PS17798

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Customer Service
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PS17798 Requisition #

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

 

Consumer Service Associate

Primary duties may include, but are not limited to:

  • Understands and communicates the benefit design packages to members as defined by employer.
  • Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
  • Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
  • Assist in increasing member's engagement into appropriate programs and offerings.
  • Acts as trusted advisor and educator on health care related inquiries.
  • Requires a high school diploma
  • Customer service, including excellent communication both verbal and written and problem solving skills; or any combination of education and experience, which would provide an equivalent background
  • Customer Care Representative II/III experience is a plus
  • Experience in successful resolution of high level/sensitive customer service issues.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

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Frequently Asked Questions

We accept online applications via our "Apply" link at the bottom of specific position. Our online application may vary in type of questions depending on the role. Once this is completed, you will receive an email confirmation regarding your application.

After you apply online, you will receive an email confirmation regarding your application. Our recruiters update the status of your application as soon as information is available. You can check the status of your application by logging back into the system.

We have multiple opportunities that can be work-at-home; to find these positions search "remote" on the main page.

If you have any questions regarding your application status, you can always check the status of your application by logging into the system. Feel free to follow us on our social media channels, as well.

For more information regarding our temporary or contract opportunities at Anthem visit here.

Anthem, Inc. is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you are an individual with a disability and require a reasonable accommodation to complete the application process, please email Human Resources at ability@icareerhelp.com for further assistance.