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Information Technology
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PS23882 Requisition #


In 2017, Anthem established the Salesforce.com Center of Excellence (CoE) to leverage CRM capabilities and maximize the value of future investments by establishing an operating model to provide in-depth analysis of CRM trends, developing best practices that anticipate business needs, standardizing CRM processes to increase efficiency, reduce duplication, and drive consistent CRM Enablement experiences.  Fast forward to 2019 and consider these facts about Anthem’s Salesforce.com:


  • 100% agile
  • Supports 16 business units
  • Has over 300 associates and contractors
  • Leverages >100k Salesforce.com licenses across several platforms
  • Rapidly expanding to increase strategic advantage as well as CRM Enablement and adoption.


Anthem’s Saleforce.com CoE is developing a dedicated Solution Consulting team to assist in the development of strategy and advisory services.  The team will be comprised of innovators and problem solvers who apply their digital marketing, CRM and executive-level business acumen coupled with our proven Salesforce methodology to deliver comprehensive business and CRM engagement strategies that differentiate and win.


 

As a Salesforce Developer Advisor you will be responsible for programming on specific application subsets of the company's application portfolio, participating in all phases of the development and maintenance life cycle, typically for an assigned business unit, client program, or corporate department and utilizing various customer technology platforms. 


Here is what you will be doing:


  • Maintains active relationships with customers to determine business requirements and leads requirements gathering meetings. 
  • Owns the change request process and may coordinate with other teams as necessary. Develops and owns list of final enhancements. 
  • Develops and defines application scope and objectives and prepares technical and/or functional specifications from with programs will be written. 
  • Performs technical design reviews and code reviews. 
  • Ensures unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan. 
  • Assesses current status and supports data information planning. 
  • Coordinates on-call support and ensures effective monitoring of system. 
  • Maintains technical development environment. 
  • Mentors others and may lead multiple or small to medium sized projects. 
  • Facilitates group sessions to elicit complex information on requirements clarification, design sessions, code reviews and troubleshooting issues. 
  • Supports vendor evaluation.  
  • Develop custom solutions and interfaces on the Salesforce Lightning platform using Apex, triggers, VisualForce, CSS, javascript, and Lightning Components
  • Create unit tests for Apex and UI code
  • Work with AppExchange products, including Vlocity
  • Create and deliver appropriate documentation, training and communication around feature(s) and process changes
  • Participate in release management and continuous integration processes, utilizing tools such as the Metadata Toolkit, AutoRabit, ANT, Bamboo, Eclipse IDE, and Jira
  • Participate in Agile ceremonies including backlog grooming and demos


Here is what we need from you:


  • Requires BA/BS degree in related field.
  • 5 or more years’ experience in Salesforce development; multi-platform experience.
  • Expert level experience with business and technical applications.
  • Incumbent should also have the ability to mentor others, lead multiple small projects and provide troubleshooting support. 
  • Salesforce Administrator, Platform App Builder, and Developer I & II certifications
  • Experience in Apex, VisualForce, Lightning Components, Force.com IDE, SFDC APIs, SOSL, SOQL, SOAP or REST based web services, SQL, XML, and JavaScript
  • Experience utilizing development frameworks and libraries, such as the Lightning Component Framework, Salesforce Lightning Design System, and jquery, or equivalent.
  • Knowledge of Salesforce data modeling and searching
  • Experience with building and maintaining Custom Objects, and integrating Salesforce with external systems
  • Able to interact effectively with internal customers and team members
  • Adaptable to changing requirements and schedules, with an ability to multitask


 


This position will be located in one of the following office locations:


Atlanta, GA; Richmond, VA; Norfolk, VA; Indianapolis, IN; Mason, OH


 






AnEqualOpportunityEmployer/Disability/Veteran

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Be Part of an Inclusive Culture

Workforce Diversity

At Anthem Inc., we believe that having a diverse workforce is critical to innovation and to addressing the needs of the diverse customers and communities we serve. Women make up 76% of our workforce and 63% of all management roles. People of color represent 43% of our workforce and 29% of management. More about the breakout of our workforce in Anthem Corporate Responsibility.

Workforce Recruitment

Our commitment to improving access to affordable care while simplifying the health care experience for consumers requires the best talent, passion, broad insight and experience, and an innovative mindset.

We partner with external organizations, colleges and universities, and our nine associate resource groups to recruit, retain, and develop a workforce that reflects the communities we serve -- and to implement best practices to offer an inclusive environment for all. Our partnerships include: UNCF, United States Business Leadership Network (USBLN); National Association on Disability (NOD), Amerigroup National Advisory Board; Easter Seals; Job Accommodation Network (JAN); MindShift; VeteranRecruiting; HirePurpose; Hiring Our Heroes; Military Spouse Corporate Career Network; Out & Equal; Hispanic Association on Corporate Responsibility (HACR); Diversity Best Practices, among many others.

Associate Resource Groups

Our nine Associate Resource Groups (ARGs) include associates from all areas of the organization, multiple locations and a wide-range of experiences and backgrounds. The groups encourage diversity of perspectives and insight and help put the passion of our associates into action in order to make a real difference for our consumers and the communities we serve. Our ARGs help tackle business issues, participate in community programs, and facilitate opportunities for education, development, and networking. ARGs are open to all Anthem associates.

  • ABLE: Disability Inclusion Network
  • ACE Asians Committed to Excellence
  • APEX African American Professional Exchange
  • HYPE Healthcare Your Professional Exchange
  • PRIDE Promoting Respect, Individuality, Diversity and Equality
  • SOMOS Hispanic ARG
  • VOA Veterans of Anthem
  • W@VE Working @ Anthem in a Virtual Environment
  • WIN Women’s Inspired Network

LGBTQ inclusion – SAFE Space and Gender Transition Guidelines

We are proud to be recognized by the HRC among the Best Places to Work for LGBTQ Equality by obtaining a perfect score in the Corporate Equality Index. Our PRIDE ARG helps us identify and implement best practices and programs such as the Anthem Safe Space Program, the Gender Inclusion and Transition Guidelines, and Transgender Training for customer-facing associates. This ARG also helped create “Building an LGBT –Friendly Practice”, an online training module that we offer to all health care providers.

People with Disabilities

We have a strong commitment to the employment of people with disabilities and partner closely with external organizations and our ABLE ARG to nurture a culture and a physical environment that are both inclusive of associates as well as customers with disabilities. We have received the Leading Disability Employer Seal by NOD (2016-2017), a perfect score in the USBLN’s Disability Equality Index since 2016 and the Portlight “Getting It Right” Award in 2017 for our work in disaster preparedness and recovery for people with disabilities.

Veterans

It's important to us to offer our veterans opportunities to take their career in a new direction because we believe their spirit of service is essential to improving health care. Our VOA ARG partners with Talent Acquisition to maximize our ability to attract and retain veterans and their family members. The group also focuses on supporting our troops by sending care packages during the holidays and participating in events year-round. Learn more in our veterans’ page.

Unconscious Bias training

We train our leaders to make more informed and effective decisions by mitigating unconscious bias. There’s extensive research about the impact of unintended bias in decisions that affect people in the workplace so in 2017 we launched “Decide: The Neuroscience of Breaking Bias,” an eLearning experience that helps leaders identify, label and take action to minimize bias in order to build effective and inclusive teams.

Connect With Our Communities

Our associates are passionate about serving our members and giving back to the community and the company supports these efforts through several programs.

Year-round, Anthem associates give generously to health-related nonprofit organizations across the country through our Associate Giving Program, which offers a 50 percent match from the Anthem Foundation.

The Dollars for Doers program encourages year-round associate volunteerism—and helps associates’ commitment go even further by providing grants to eligible organizations where the volunteer service is completed. In 2017, our associates logged over 55,000 hours! To make it even easier to volunteer, associates can have up to eight hours of paid volunteer time off each year to be used to volunteer at qualified charities of their choice.

The Volunteer Recognition Program invites Anthem associates to share their volunteer stories or nominate their colleagues who volunteer in the community. Each quarter associates nominate and vote for a winner who exemplifies our value of Caring for Our Communities. The winner chooses an eligible charity to receive a special grant from the Anthem Foundation.

Learn more about how Anthem associates give back to their communities.

 
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