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Senior Infrastructure Advisor - PS16344

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Information Technology
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PS16344 Requisition #
Thanks for your interest in the Senior Infrastructure Advisor - PS16344 position. Unfortunately this position has been closed but you can search our 1,159 open jobs by clicking here.
  • Requires BA/BS degree in relevant field; or any combination of education and experience, which would provide an equivalent background.
  • 7+ years experience in any of the following: coaching, mentoring, monitoring and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.
  • Strong Communication skills, prior experience presenting to IT business partners is desired.
  • Relevant certification in applicable domain, such as Project Mgmt, Quality, Availability and Reliability is preferred.
  • Strong understanding of project management methodology, tools and processes preferred.
  • Understanding of infrastructure and collaboration with customers
  • Understanding of how data centers run
  • Field Services/Help desk exposure is a plus.
  • Demand Management; analyzing the demand from business units and planning for the future.
  • Analytic problem solving; resolving issues/customer complaints.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. An Equal Opportunity Employer/Disability/Veteran.

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Customer care associates focus on becoming the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide. We're improving the consumer experience. Join us as we create a simpler, more affordable, more accessible healthcare system.

Customer care associates at Anthem:

  • Take ownership and resolve issues with care and concern
  • Act as an advocate for consumers by providing support and guidance of their anticipated needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting consumer needs
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to a consumer's level of experience and knowledge

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