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Senior Infrastructure Advisor - PS16344

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Information Technology
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PS16344 Requisition #

Internal Job Title:  Account Management Sr. Advisor - PS16344

Location:  Atlanta, GA on-site 

 

This is an ETO (Enterprise Technology Operations or Infrastructure) Client Partner position that will be the single point of contact between the CSBD (Consumer Services Business Division) CIO and ETO.  Primary responsibilities will include Partnering with IT Teams to ensure Business Objectives are met, Bridge to the solution towers to ensure the IT Application teams see one ETO Organization providing solutions and facilitating ongoing alignment through two-way communications.  In addition, this position will work with the CSBD organization to forecast demand for better planning as well as be a single point of contact for issue escalation.

 

Responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals.

Primary duties may include, but are not limited to:
  • Functions as the single point of contact for the Business or IT partners for their IT needs.
  • Leads small teams on initiating, developing, designing and implementing new change initiatives.
  • Initiates formal/informal communications and meeting with area lead contacts to gather needs and issues; reviews other needs statements and requirements.
  • Helps leverage initiatives and good practices from other areas.
  • Helps to identify and coordinate independent initiatives across the organization and seeks to develop a corporate solution.
  • Identifies and implements changes across the organization by working with other Relationship managers and key associates.
  • Identifies needs and recommends way to improve new or existing process, methodologies and practices through observation, research and data analysis. Monitors adoption and use of processes, tools and practices to create action plans in collaboration with the user area to improve usage.
  • Assist areas with due diligence on new ideas by acting as a facilitator/informal contact.
  • Facilitates and provides feedback for solution shaping and high-level requirement collection and effort estimation.
  • Follows a technology solutions from concept to reality.
  • For Discovery, may also: Participates in all Discovery sessions as an active participant capturing all session outputs.
  • High Level Business Requirements dynamically captures information and displays in real-time: high level business requirements, process flows, dependencies and action Items, scope definition, and other key information such as key terms/acronym definitions.

 

Benefits Include:  Holiday pay and 401k match are immediate upon employment.  Free on-site exercise facility at most locations.  Medical/Dental/Vision, Paid time off, Short and Long Term Disability, Life Insurance, tuition reimbursement and more!

  • Requires BA/BS degree in relevant field; or any combination of education and experience, which would provide an equivalent background.
  • 7+ years experience in any of the following: coaching, mentoring, monitoring and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.
  • Strong Communication skills, prior experience presenting to IT business partners is desired.
  • Relevant certification in applicable domain, such as Project Mgmt, Quality, Availability and Reliability is preferred.
  • Strong understanding of project management methodology, tools and processes preferred.
  • Understanding of infrastructure and collaboration with customers
  • Understanding of how data centers run
  • Field Services/Help desk exposure is a plus.
  • Demand Management; analyzing the demand from business units and planning for the future.
  • Analytic problem solving; resolving issues/customer complaints.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. An Equal Opportunity Employer/Disability/Veteran.

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Become the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide.

Customer care associates focus on becoming the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide. We're improving the consumer experience. Join us as we create a simpler, more affordable, more accessible healthcare system.

Customer care associates at Anthem:

  • Take ownership and resolve issues with care and concern
  • Act as an advocate for consumers by providing support and guidance of their anticipated needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting consumer needs
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to a consumer's level of experience and knowledge

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