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Information Technology
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PS23884 Requisition #

In 2017, Anthem established the Salesforce.com Center of Excellence (CoE) to leverage CRM capabilities and maximize the value of future investments by establishing an operating model to provide in-depth analysis of CRM trends, developing best practices that anticipate business needs, standardizing CRM processes to increase efficiency, reduce duplication, and drive consistent CRM Enablement experiences.  Fast forward to 2019 and consider these facts about Anthem’s Salesforce.com:


  • 100% agile
  • Supports 16 business units
  • Has over 300 associates and contractors
  • Leverages >100k Salesforce.com licenses across several platforms
  • Rapidly expanding to increase strategic advantage as well as CRM Enablement and adoption.


Anthem’s Saleforce.com CoE is developing a dedicated Solution Consulting team to assist in the development of strategy and advisory services.  The team will be comprised of innovators and problem solvers who apply their digital marketing, CRM and executive-level business acumen coupled with our proven Salesforce methodology to deliver comprehensive business and CRM engagement strategies that differentiate and win.


Here’s what you’ll be doing:


As a Salesforce Systems Analyst II or Senior level you will be responsible for defining and managing the scope of Business Systems projects.  You will also doing the do this:



  • Define functional, usability, reliability, performance and support requirements of a system.
  • Detail analysis of current and to be state of complex Salesforce configuration
  • Create and perform feature testing and determines environmental needs.
  • Provide the link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business.
  • Partner with business, architecture and infrastructure and oversees all service levels to ensure business area satisfaction.
  • Define detail design components with high level architecture blueprints.
  • Coordinate integration activities to ensure successful implementation.
  • Ensure effective monitoring of systems.
  • Define development strategy, standards and support tools.
  • Proactively work with stakeholders to identify future system opportunities and enhancements.



Here is what we need from you:

 

  • Requires BA/BS in information systems or related field; 3 or more years related experience for Systems Analyst Senior and 1 or more years of related experience for Systems Analyst II level; or any combination of education and experience, which would provide an equivalent background
  • 1+ years working within the Salesforce platform with a strong understanding of Salesforce related technical operations
  • A master at leveraging SFDC development and analysis tools and up-to-date experience with Lightning and the Salesforce Toolkit.
  • Sales/Service/Marketing clouds, Console, Profiles, Permission Sets, Views, Chatter, Metadata, Services, APIs, Reporting/Dashboards/Analytics, Integrations preferred
  • Experience implementing and supporting AppExchange apps integration
  • Proven System Analysis experience working on an Agile project (scrum, sprints, user stories, etc)
  • Demonstrated experience writing User Stories
  • JIRA experience or equivalent software (required)
  • Experience working with Vlocity a plus
  • Salesforce certification nice to have : Administrator ADM-201, Sales Cloud Consultant

 

 This position will be located in one of the following office locations:

Atlanta, GA; Richmond, VA; Norfolk, VA; Indianapolis, IN; Mason, OH 

 

 

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at antheminc.com/careers

 

An Equal Opportunity Employer/Disability/Veteran

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Nagaraj Srinivasachar referred the Data Architect Exec Advisor position. Aug 14, 2019
Sharath Chander Rao Gandra referred the Salesforce Systems Analyst II or Sr - PS23884 position. Aug 13, 2019
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Crystal Hunter referred the Implementation Support Specialist I - New York, NY (office-based)- PS25554 position. Aug 12, 2019
Dhruti Majmudar referred the Analyst Sr/Consultant-Remote near multiple locations-PS24624 position. Aug 09, 2019

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Customer Care

Become the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide.

Customer care associates focus on becoming the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide. We're improving the consumer experience. Join us as we create a simpler, more affordable, more accessible healthcare system.

Customer care associates at Anthem:

  • Take ownership and resolve issues with care and concern
  • Act as an advocate for consumers by providing support and guidance of their anticipated needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting consumer needs
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to a consumer's level of experience and knowledge

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