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Implementation Support Specialist I - New York, NY (office-based)- PS25554

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Membership & Enrollment
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PS25554 Requisition #
Thanks for your interest in the Implementation Support Specialist I - New York, NY (office-based)- PS25554 position. Unfortunately this position has been closed but you can search our 1,139 open jobs by clicking here.
Qualifications:
  • Requires a H.S diploma or equivalent; 
  • 2+ years related experience (i.e. previous membership and billing experience; knowledge of Standard/Non-Standard Benefits and Products; knowledge of enrollment & billing and underwriting guidelines); 
  • Or, any combination of education of experience, which would provide an equivalent background.
  • Strong in-person and/or telephonic customer service skills.
  • Experience using MS Word and MS Excel.
  • Strong Organizational and Administrative skills.
  • Must have the ability to work overtime (hourly pay) as needed during Open Enrollment/Peak Season (October - January); typically 10 – 15 hours weekly.
 

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

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Customer Care

Become the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide.

Customer care associates focus on becoming the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide. We're improving the consumer experience. Join us as we create a simpler, more affordable, more accessible healthcare system.

Customer care associates at Anthem:

  • Take ownership and resolve issues with care and concern
  • Act as an advocate for consumers by providing support and guidance of their anticipated needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting consumer needs
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to a consumer's level of experience and knowledge

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