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PS23585 Requisition #
Thanks for your interest in the eCOB Specialist I,II,III- Remote in Indiana, Kentucky, Georgia, New York, Connecticut, Maine, Virginia PS23585 position. Unfortunately this position has been closed but you can search our 1,105 open jobs by clicking here.

Level I:

  • Requires a HS diploma or equivalent.
  • At least 1 year of customer service experience is required.
  • At least 1 year of coordination of benefits experience is preferred.
  • CS90 experience is preferred.
  • Knowledge of NAIC & CMS COB guidelines is preferred.


Level II:

  • Requires a HS diploma or equivalent.
  • 2 years of claims processing and customer service skills and 2 years COB experience that required using NAIC & CMS COB guidelines; or any combination of education and experience, which would provide an equivalent experience.
  • CS90 experience is preferred.
  • Excellent oral and written communication skills and skill in using PC, database system, and related software (word processing, spreadsheets, etc.); or any combination of education and experience, which would provide an equivalent background.

 

Level III:

  •  Requires a HS diploma or equivalent.
  • 3 years of claims processing and customer service experience.
  • At least 3 years of coordination of benefits experience that required using NAIC & CMS COB guidelines determining primacy and processing experience on more than one of the company's platform preferred.
  • Excellent oral and written communication skills and skill in using PC, database system, and related software (word processing, spreadsheets, etc.); or any combination of education and experience, which would provide an equivalent background.

 

 

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.


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Customer Care

Become the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide.

Customer care associates focus on becoming the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide. We're improving the consumer experience. Join us as we create a simpler, more affordable, more accessible healthcare system.

Customer care associates at Anthem:

  • Take ownership and resolve issues with care and concern
  • Act as an advocate for consumers by providing support and guidance of their anticipated needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting consumer needs
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to a consumer's level of experience and knowledge

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