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Customer Service
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PS28645 Requisition #
Thanks for your interest in the Director II, Customer Care (Bilingual Preferred) - PS28645 position. Unfortunately this position has been closed but you can search our 1,229 open jobs by clicking here.

Requires BA/BS; 9 years of professional/leadership experience; Medicare business operations experience, advanced strategic planning, organizational, managerial and leadership skills; or any equivalent combination of education and experience, which would provide an equivalent background

 

Preferred Experience/Skills:

-MA/MBA preferred

-Stars/CAHPS improvement experience

-Medicare Compliance experience

 

Successful candidates should have the following qualities:

  • Kindness, compassion, empathy and a profound desire to help people.
  • Ability to build relationships and influence others.
  • Motivate and encourage teams, while providing guidance and driving quality and superior customer service.
  • Excellent verbal and written communication skills.
  • Adaptability and flexibility.
  • Accountability and execution oriented.
  • Curious/challenges the status quo.
  • Analytical and problem solving skills.
  • Creativity and critical thinking skills.
  • Bilingual preferred: English and Spanish

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

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Customer Care

Become the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide.

Customer care associates focus on becoming the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide. We're improving the consumer experience. Join us as we create a simpler, more affordable, more accessible healthcare system.

Customer care associates at Anthem:

  • Take ownership and resolve issues with care and concern
  • Act as an advocate for consumers by providing support and guidance of their anticipated needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting consumer needs
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to a consumer's level of experience and knowledge

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