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Customer Care Representative I (Weekend Shift / Fri., Sat. Sun. 12-hour shifts / 3:00pm - 3:30am) - Atlanta, GA (Remote) - PS17789

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Customer Service
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PS17789 Requisition #
Thanks for your interest in the Customer Care Representative I (Weekend Shift / Fri., Sat. Sun. 12-hour shifts / 3:00pm - 3:30am) - Atlanta, GA (Remote) - PS17789 position. Unfortunately this position has been closed but you can search our 1,159 open jobs by clicking here.
Qualifications Needed:
  • No previous healthcare experience is needed, we will set you up for success with extensive work specific training.  Previous call center experience is a plus!
  • Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitude 
  • A passion for serving others, and willingness to learn the heath-care industry
  • Great communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact
  • Must exemplify Anthem Values: Accountable, Trustworthy, Caring, Innovate, Easy to Do Business With
  • Ability to work 12 hour shifts from home between the hours of 3:00pm - 3:30am EST Friday, Saturday and Sunday

What Does Anthem Have to Offer You?
  • Quarterly incentive bonus plan based on performance 
  • Competitive annual increases based on performance.  
  • Potential for promotion within 9 months.    
  • Opportunities for overtime.
  • Special recognition awards
  • Employee Discount Program
  • Career path opportunities.  Many of our trainers, quality coaches, managers and leaders also began their careers as a Customer Service Representative.
  • Get your Bachelor’s degree paid for in full or additional tuition reimbursement.
  • Work/Life Balance
  • Free Parking (Denver: RTD Transit Reimbursement)*
  • Free Onsite Fitness Facility*
  • Onsite Fresh Market or Cafeteria*
  • Affordable Health Insurance, Dental, Vision and Basic Life
  • 401k match to help you plan for the future
  • Paid Time Off
  • Volunteer Time Off

*only certain facilities

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

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Customer Care

Become the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide.

Customer care associates focus on becoming the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide. We're improving the consumer experience. Join us as we create a simpler, more affordable, more accessible healthcare system.

Customer care associates at Anthem:

  • Take ownership and resolve issues with care and concern
  • Act as an advocate for consumers by providing support and guidance of their anticipated needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting consumer needs
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to a consumer's level of experience and knowledge

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