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AIM Specialty Health Referral Specialist - Deerfield, IL - PS17793

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Customer Service
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PS17793 Requisition #
Your Talent. Our Vision. At AIM Specialty Health (AIM), a proud member of the Anthem, Inc. family of companies,  it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve. 
 
The Referral Specialist will be responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various AIM services. 

Primary duties may include, but are not limited to: 

  • Initiates and manages clinical referrals for pre-authorization. 
  • Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources. 
  • Reviews referrals for completeness and follows up for additional information if necessary. 
  • Assigns escalated referrals to staff as appropriate. 
  • Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams (CT, MRI, MRA, PET, et.) following established process and procedures. 
  • Responds to inbound calls initiating exam requests following established processes, meets quality and production standards. 
  • Contacts physician offices as needed to obtain demographic information or related data. 
  • Enters referrals, documents communications and actions in system. 
 
  • High School diploma or GED; 1-3 years of experience in a high-volume, interactive customer service or call center environment; working knowledge of medical terminology; or any combination of education and experience which would provide an equivalent background.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 Diversity Inc. magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

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Customer Care

Become the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide.

Customer care associates focus on becoming the ultimate consumer advocate. Share your expertise and help maximize the value of the tools and resources we provide. We're improving the consumer experience. Join us as we create a simpler, more affordable, more accessible healthcare system.

Customer care associates at Anthem:

  • Take ownership and resolve issues with care and concern
  • Act as an advocate for consumers by providing support and guidance of their anticipated needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting consumer needs
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to a consumer's level of experience and knowledge

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