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PS18038 Requisition #
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§  An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor in every interaction.

  • Remains positive and keeps forward momentum when faced with challenges

§  Demonstrates capacity to embrace complex problems and arrive at effective solutions in a timely manner.

  • Strong oral and written and communication skills

§  Working knowledge of the healthcare industry is strongly preferred 

§  Previous experience and success in a telephonic customer service call center

§  Strong data entry skills and ability to navigate multiple computer screens

§  Enjoys working in a team-based environment with active collaboration with remote associates to maximize success. 

§  Thrives in a fast-paced environment that relies on the ability to multi-task and balance multiple competing priorities, yet is still able to balance that energy and drive with sensitivity and compassion.

§  Maintains regular and punctual attendance

Education and experience requirements


§  Bachelor’s degree in either a business or health science field or at least 3 years of equivalent experience

 An Equal Opportunity Employer Disability/Veteran

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Communications and Marketing

Lead the development of new messaging, products and innovations that continuously improve the value of our offerings to customers.

Communications and marketing associates focus on developing and executing strategies that build on our industry-leading position. Join us and lead the development of new messaging, products and innovations that continuously improve and communicate the value of our offerings to consumers. Act as the "voice of the customer" within the company, ensuring customer viewpoints drive all key activities.

Communications and marketing associates at Anthem:

  • Optimize the financial and membership value of our current product portfolio
  • Create and manage a portfolio view of our various business segments and market strategy for the benefit of the entire organization
  • Build a core expertise around customer segmentation, and deliver marketing, distribution, product and pricing solutions tailored to the needs of each segment
  • Streamline the process that supports the rapid testing and delivery of new customer-focused solutions
  • Thrive in an ever-changing environment, while demonstrating a desire to get involved, share ideas, and learn from colleagues

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