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Information Technology
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PS23884 Requisition #

In 2017, Anthem established the Salesforce.com Center of Excellence (CoE) to leverage CRM capabilities and maximize the value of future investments by establishing an operating model to provide in-depth analysis of CRM trends, developing best practices that anticipate business needs, standardizing CRM processes to increase efficiency, reduce duplication, and drive consistent CRM Enablement experiences.  Fast forward to 2019 and consider these facts about Anthem’s Salesforce.com:


  • 100% agile
  • Supports 16 business units
  • Has over 300 associates and contractors
  • Leverages >100k Salesforce.com licenses across several platforms
  • Rapidly expanding to increase strategic advantage as well as CRM Enablement and adoption.


Anthem’s Saleforce.com CoE is developing a dedicated Solution Consulting team to assist in the development of strategy and advisory services.  The team will be comprised of innovators and problem solvers who apply their digital marketing, CRM and executive-level business acumen coupled with our proven Salesforce methodology to deliver comprehensive business and CRM engagement strategies that differentiate and win.


Here’s what you’ll be doing:


As a Salesforce Systems Analyst II or Senior level you will be responsible for defining and managing the scope of Business Systems projects.  You will also doing the do this:



  • Define functional, usability, reliability, performance and support requirements of a system.
  • Detail analysis of current and to be state of complex Salesforce configuration
  • Create and perform feature testing and determines environmental needs.
  • Provide the link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business.
  • Partner with business, architecture and infrastructure and oversees all service levels to ensure business area satisfaction.
  • Define detail design components with high level architecture blueprints.
  • Coordinate integration activities to ensure successful implementation.
  • Ensure effective monitoring of systems.
  • Define development strategy, standards and support tools.
  • Proactively work with stakeholders to identify future system opportunities and enhancements.



Here is what we need from you:

 

  • Requires BA/BS in information systems or related field; 3 or more years related experience for Systems Analyst Senior and 1 or more years of related experience for Systems Analyst II level; or any combination of education and experience, which would provide an equivalent background
  • 1+ years working within the Salesforce platform with a strong understanding of Salesforce related technical operations
  • A master at leveraging SFDC development and analysis tools and up-to-date experience with Lightning and the Salesforce Toolkit.
  • Sales/Service/Marketing clouds, Console, Profiles, Permission Sets, Views, Chatter, Metadata, Services, APIs, Reporting/Dashboards/Analytics, Integrations preferred
  • Experience implementing and supporting AppExchange apps integration
  • Proven System Analysis experience working on an Agile project (scrum, sprints, user stories, etc)
  • Demonstrated experience writing User Stories
  • JIRA experience or equivalent software (required)
  • Experience working with Vlocity a plus
  • Salesforce certification nice to have : Administrator ADM-201, Sales Cloud Consultant

 

 This position will be located in one of the following office locations:

Atlanta, GA; Richmond, VA; Norfolk, VA; Indianapolis, IN; Mason, OH 

 

 

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at antheminc.com/careers

 

An Equal Opportunity Employer/Disability/Veteran

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Associate Benefits

At Anthem, we're in the business of taking care of people. In fact, everything we do is aimed at creating positive outcomes that make a difference in peoples’ lives, which of course includes our family of associates.

That's why we're proud to offer strong benefits that maximize associates' satisfaction and performance, while also driving strong corporate results. Our Total Rewards program is a comprehensive benefits package that supports greater quality of life for our associates, personally and professionally, through a wide range of thoughtful offerings, including:

At Anthem we believe in creating shared success with our associates. That’s why we provide numerous benefits to help you plan for your financial future and achieve your personal and professional goals, including:

  • 401(k) Retirement Savings Plan – Associates may participate upon hire and are eligible for matching company contributions after one year of service.
  • Employee Stock Purchase Plan (ESPP) – As a public company, we have the opportunity to share our success through stock ownership. The ESPP gives you the opportunity to purchase Anthem, Inc. stock at a small discount, through convenient payroll deductions.
  • Life Insurance – Associate, spouse/domestic partner, and/or child(ren) coverage
  • Long – term Disability Plan
  • Financial Education Resources

At Anthem, we believe people should never stop learning and growing. That’s why we support our associates with a dynamic variety of Career Development benefits, including:

  • Tuition Assistance – Anthem can provide up to $5,000 in tax-free reimbursement each year to cover the cost of tuition, required fees, and textbooks at an accredited institution.
  • Certification Awards – To recognize certain certification achievements, we may reward your efforts with a monetary award.
  • Service Recognition Awards – We celebrate your commitment to the company by offering service awards at five-year milestones and upon retirement.
  • Learning and Development – At Anthem, personal development is imperative to our success. That’s why we provide associates a wide variety of flexible development opportunities. Access to online classes, on-demand resources, instructor-led workshops, and on-the-job training tools come together to create a culture of growth and development.

At Anthem, we believe hard work, perseverance and success should be rewarded. That’s why we provide a strong compensation package that recognizes the valuable contributions each associate brings to our organization, In addition to competitive salaries, we offer:

  • Base Pay – Our base compensation system is market-driven and built to differentiate among individuals based on performance and competencies.
  • Merit Increases – Base pay merit increases are determined by your performance and pay relative to market data.
  • Incentive Programs – We believe that results improve when we are all aligned as one company working together to achieve common goals. To ensure we all share in Anthem's success, we offer incentive programs so that you are rewarded when the company, your department/business unit and you meet or exceed our objectives

At Anthem, we believe healthy associates are happier, more productive and more successful. That’s why we offer a range of health care options that balance attractiveness and cost – empowering you to choose the options that are most appropriate and affordable for you.

  • Medical Coverage – A Health Reimbursement Account, two Health Savings Account plans, and an HMO where available.
  • Dental Coverage – Two dental plans and a Dental HMO, where available, that offer preventive and basic services. The Enhanced Plan offers major dental procedures and orthodontia services.
  • Vision Coverage
  • Disability Benefits - Short-term disability at no cost to you if you are unable to work as a result of a covered illness or injury.
  • Employee Assistance and Work/Life Program – Comprehensive, confidential assistance for a wide array of issues that can affect the work, personal and family life of associates and their household members. Professional work/life services such as legal and financial consultations, ss well as child care and elder care referral services.
  • Programs to Improve Your Health – Onsite health services and screenings; tobacco cessation support; weight management programs; newsletters; tools; databases; health and fitness centers at many locations; and fitness club reimbursements for associates without access to an onsite fitness facility.
  • Flexible Spending Accounts – Health care and dependent care with a 10 percent company match on your contribution to the dependent care FSA.
  • Tobacco-free Workplace – All Anthem facilities are tobacco-free, because we believe in providing our associates with a safe, healthy workplace.

At Anthem, we believe making a difference in people’s lives is a practice that should extend well beyond the walls of our offices. That’s why we provide a variety of benefits designed to help associates achieve work-life balance, including:

  • Paid Time Off (PTO) - Accrues on a per-pay-period basis. You may earn 19-24 days based on your completed years of service.
  • Bereavement – Up to three paid days
  • Jury Duty Pay
  • Military Leave – Anthem pays the difference between your military pay and your base compensation for up to one year. You maintain medical, dental, vision and life insurance benefits for one year
  • Adoption Assistance – Anthem will reimburse up to $5,000 ($2,500 for part-time associates) per adoption for eligible expenses
  • Long-term Care
  • Home and Auto Insurance
  • Pet Care Discounts
  • Flexible Work Schedules
  • On-site Cafeterias
  • Scholarships
  • New Mother Rooms

The information presented here is a general summary. When a conflict exists between information provided in this general summary and terms of the plan, the plan document will prevail. Anthem reserves the right to amend or terminate its benefit plans at any time. Interns are temporary associates and therefore ineligible for many Anthem benefits.