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CAREERS ANTHEM TECHNOLOGY CENTERS ABOUT ANTHEM IT

Grievance & Appeals Analyst I | Cerritos, CA | Job ID: PS21857

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PS21857 Requisition #
Your Talent. Our Vision.  At CareMore, a proud member of the Anthem, Inc. family of companies specializing in providing senior Americans a complete and pro-active health care experience, it’s a powerful combination.  It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care. 

This is an exceptional opportunity to do innovative work that means more to you and those we serve.  

This is an entry level position in the Enterprise Grievance & Appeals Department that reviews, analyzes and processes non-complex pre service and post service grievances and appeals requests from customer types (i.e. member, provider, regulatory and third party) and multiple products (i.e. HMO, POS, PPO, EPO, CDHP, and indemnity) related to clinical and non clinical services, quality of service, and quality of care issues to include executive and regulatory grievances. Primary duties may include, but are not limited to: 
  • Reviews, analyzes and processes non-complex grievances and appeals in accordance with external accreditation and regulatory requirements, internal policies and claims events requiring adaptation of written response in clear, understandable language. 
  • Utilizes guidelines and review tools to conduct extensive research and analyze the grievance and appeal issue(s) and pertinent claims and medical records to either approve or summarize and route to nursing and/or medical staff for review.  
  • The grievance and appeal work is subject to applicable accreditation and regulatory standards and requirements.  
  • As such, the analyst will strictly follow department guidelines and tools to conduct their reviews.  
  • The file review components of the URAC and NCQA accreditations are "must pass" items to achieve the accreditation. 
  • Analyzes and renders determinations on assigned non-complex grievance and appeal issues and completion of the respective written communication documents to convey the determination. 
  • Responsibilities exclude conducting any utilization or medical management review activities which require the interpretation of clinical information. 
  • The analyst may serve as a liaison between grievances & appeals and /or medical management, legal, and/or service operations and other internal departments. 
  • Requires a High school diploma or GED
  • 3 to 5 years experience working in grievances and appeals, claims, or customer service, familiarity with medical coding and medical terminology, demonstrated business writing proficiency, understanding of provider networks, the medical management process, claims process, the company's internal business processes, and internal local technology; or any combination of education and/or experience which would provide an equivalent background.
  • For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
  • Bilingual a plus
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Atlanta, GA

There are five Anthem Technology Centers located in the U.S.—Atlanta, Indianapolis, Mason, Norfolk, and Richmond. A 2017 Best in Atlanta Real Estate Awards finalist, Anthem Technology Center Atlanta recently opened its brand new office in midtown, just steps from Tech Square and the Anthem Innovation Studio. The fresh and modern work environment boasts an open floorplan with a focus on flexibility, collaboration, and enjoyment and is home to a rapidly growing number of extremely talented IT professionals.

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Why Choose Anthem IT?

How often do you get the chance to do something truly life-changing? If you work with us at Anthem, Inc. the answer is… every day. Our determination to drive the future of health care is ambitious, but so are our people.

Why is Anthem, Inc. a respected industry leader? Our standards are high – for the service we provide our members and the support we show for our family of associates. Every day, we answer the call – to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem, Inc. to thrive, and which will ensure our future success, and yours.