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CAREERS ANTHEM TECHNOLOGY CENTERS ABOUT ANTHEM IT

Executive Technical Support Services Manager (Mgr II Technology) - Indianapolis IN - PS26473

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Information Technology
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PS26473 Requisition #

This position will be located in Indianapolis IN.


Your innovation. Our impact. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater health for our communities, and greater experiences for our customers. Innovation is a top priority.  Here, you’ll have an opportunity to work in a collaborative environment that brings together industry leaders and technology experts, so together we can drive the future of health care.


This is an exceptional opportunity to create solutions and programs that can truly make a difference at one of America's leading health benefits companies and a Fortune Top 50 Company.


OBJECTIVES/PURPOSE


This position is responsible for the overall management of the Executive Technology Support Services team, which provides technology support to the CEO, Board of Directors, and top 150+ executives within Anthem. This individual will be responsible for managing, leading & developing a team of Executive IT Support analysts to deliver excellent IT support to the Executive Team on a daily basis.  The scope of support includes desktop and mobility support, technology upgrades, global webcasts and web chats, training, and ensuring readiness for key operating meetings. This individual must be highly motivated, organizationally perceptive and possess an executive presence.  They must possess superior verbal and written communication skills coupled with superior customer service mentality.


ACCOUNTABILITIES
  • Must be able to deal with highly confidential materials and meetings with appropriate discretion, and must be confident and comfortable providing technical direction and guidance to executive leadership.
  • Must be comfortable working under pressure in challenging situations while supporting top-level corporate executives.
  • Ensure that the team operates with urgency while maintaining a keen sense of exceptional customer service.
  • Effectively manage and measure client satisfaction and as required, introduce changes to the operating model to adapt to change
  • Work directly with other IT teams to understand technical objectives/roadmaps/rollouts and how they will affect the Executive Team. 
  • Must be comfortable providing technical guidance, direction and training to top-level corporate executives on existing and new technologies.
  • Provide support for computers/laptops/tablets/mobile devices and IT productivity tools for the Executive Team.
  • Provide support for state-of-the-art collaboration and video conferencing technologies.
  • Set up and monitor important meetings that depend on AV equipment to be successful (e.g. Town halls, Financial and Budget meetings, Operating Committee Meetings, etc.)
  • Operates in a highly-matrixed and complex technical environment.  Must be adept at understanding key technical interdependencies and challenges.  Must be able to troubleshoot and quickly hone-in on root issues and appropriate resolutions.
  • Provide support for both on-site and off-site meetings and events.  Travel may be required for some events. 
  • Travel to and provide support of executives’ home offices concerning network and desktop services.



EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

  • Bachelor’s degree in computer related field or  5+ years of relevant technical experience. 
  • 3+ years’ experience managing a High Performing Executive Support Team 
  • Ability to deal with executives and their admins professionally in both demeanor and appearance, and must be comfortable providing technical leadership and direction to the same.
  • Proven Project Management and Operational experience
  • Strong customer centric skills essential for this role.
  • Ability to listen & comprehend, then quickly action issues.
  • Ability to work in a fast-paced, dynamic, high-pressure environment.
  • Strong technical skills in PC, Mobility, Video Conferencing technologies
  • Strong oral and written communication skills.
  • Proven analytical and problem resolution skills.
  • Produces results that are of high quality and cost driven.
  • Ability to influence and build consensus with other IT teams and leadership.
  • Strong interpersonal and leadership skills.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran

 

AnEqualOpportunityEmployer/Disability/Veteran


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Why Choose Anthem IT?

How often do you get the chance to do something truly life-changing? If you work with us at Anthem, Inc. the answer is… every day. Our determination to drive the future of health care is ambitious, but so are our people.

Why is Anthem, Inc. a respected industry leader? Our standards are high – for the service we provide our members and the support we show for our family of associates. Every day, we answer the call – to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem, Inc. to thrive, and which will ensure our future success, and yours.