Job Details

Microsoft Office 365 Administrator Job Family – Richmond, VA. – (135483)

Information Technology
VA-Richmond
October 13, 2017

Description

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

Infrastructure Svcs Analyst Sr


This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America’s leading health benefits companies and a Fortune Top 50 Company.

Primary duties may include, but are not limited to:

  • Provides trouble resolution on complex problems
  • Leads implementations for systems and networks; develops testing plans to ensure quality of implementation
  • Represents major upgrades and reconfigurations in change control
  • Designs and analyzes mix of vendor services meeting business requirements; maintains relationship with key vendors
  • Leads lights-on initiatives to consolidate equipment and/or implement business relocations
  • Performs capacity analysis; recommends and implements capacity increases
  • Serves as the technical escalation for results of preventative maintenance routines; supervises preventative maintenance
  • Performs the most complex operations and administration tasks

Infra Svcs Analyst Advisor

Solves problems, performs analysis, researches, and tests functions for systems and networks.

Primary duties may include, but are not limited to:

  • Provides trouble resolution on complex problems; serves as an escalation point for the most complex systems issues or resolutions; develops root cause analysis activities that resolve significant system issues.
  • Provides trouble resolution and serves as point of technical escalation on complex problems.
  • Leads or plans implementations for systems and networks; develops testing plans to ensure quality of implementation.
  • Creates presentations and seeks IT management’s approval and acceptance of significant replacements or reconfigurations of major business systems serving a business unit or location.
  • Participates in the design of the enterprise architecture.
  • May be assigned to project teams for technical consultation to business partners and developers.
  • Oversees enterprise mix of vendor services; recommends changes and updates to strategy; may act as key contact for setting vendor support strategy.
  • Leads Level 3 and 4 incident recoveries; may organize the efforts of other analysts as part of incident recovery; leads root cause analysis efforts.


Infra Svcs Analyst Sr Advisor


Solves problems, performs analysis, researches, and tests functions for systems and networks.

Primary duties may include, but are not limited to:

  • Provides trouble resolution on complex problems; serves as an escalation point for the most complex systems issues or resolutions; develops root cause analysis activities that resolve significant system issues.
  • Provides advanced trouble resolution and serves as point of technical escalation on complex problems.
  • Provides advanced technical guidance and leadership to the technical engineers within the organization.
  • Represents major upgrades and business system replacements in change control.
  • Develops reports supporting strategy and direction for management.
  • Acts as a subject matter expert among peers, with manager and senior management.
  • Serves as technical merger and acquisition lead as needed.
  • Leads Level 3 and 4 incident recoveries; may organize the efforts of other analysts as part of incident recovery; leads root cause analysis efforts.

Qualifications

Infrastructure Svcs Analyst Sr:

Requires Bachelor’s degree in related field; 3 – 6 years of experience required in a support and operations role in any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, hardware/software support or other infrastructure services role; or any combination of education and experience, which would provide an equivalent background. Multiple trade certifications and/or continuing education preferred. Capable of working independently with minimal supervision, participating in projects, and capable of resolving most incidents and configuration changes required. Demonstration of strong mentoring skills preferred.

Infra Svcs Analyst Advisor:

Requires Bachelor’s degree in related field; 5 to 8 years of experience required in a support and operations role in any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, or hardware/software support; or any combination of education and experience, which would provide an equivalent background. Multiple trade certifications and significant experience with multiple technical and business disciplines preferred. Significant operational experience required in one or more core infrastructure technologies; capable of serving as a subject matter expert in various settings; capable of advanced troubleshooting and implementations. Demonstration of strong mentoring skills preferred.

Infra Svcs Analyst Sr Advisor:

Requires Bachelor’s degree in related field; 8 years of experience required in one or more of the following: information systems, computer networking, telecommunications, systems development and management; significant experience with multiple technical and business disciplines; or any combination of education and experience, which would provide an equivalent background. Multiple trade certifications preferred. Detailed knowledge of the enterprise architectural plans, information systems, and corporate business plans required; expert knowledge of and expertise in at least one core infrastructure technology required, as is a demonstrated ability to utilize this knowledge in strategic decisions; capable of advanced technology troubleshooting and implementations. Strong leadership and mentoring skills required; demonstrated ability to create and present ideas to senior management.

Experience with Microsoft Office 365 administration is required.

Experience with Microsoft Exchange Server 2013 is required.

Experience with Microsoft Lync Server 2013 and/or Skype for Business Server 2015 is required.

Proficient with PowerShell scripting is an asset.

Experience with implementing, supporting and administering Microsoft Lync audio and video collaboration environments is required.

Project management skills is an asset.

Experience with any Microsoft Azure, Azure ADFS or Active Directory DirSync is an asset.

Experience with any Microsoft Federation Gateway services is an asset.

Experience architecting, designing and building large scale, multi-regional Microsoft Exchange environments is an asset.

Experience architecting, designing and building large scale, multi-regional Microsoft Lync Server environments is an asset.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

*WARNING : Please beware of phishing scams that promote work-at-home opportunities and which may also pose as legitimate companies. Please be advised that an Anthem recruiter will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application.