Job Details

Network Ops Analyst I -AIM Schaumburg 127064

Information Technology


April 21, 2017


This position is located in Schaumburg, Illinois

Your Talent. Our Vision. At AIM Specialty Health (AIM), a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.
AIM Specialty Health (AIM) is a leading specialty benefit management company that promotes appropriate, safe and affordable healthcare services. We are a member of the Anthem family of companies, which is recognized as one of the nation’s leading health benefits companies.

Our Network Systems group seeks a knowledgeable, proactive Network Operations Analyst to analyze, diagnose and resolve enterprise-wide technology problems using creative approaches.

Primary duties may include, but are not limited to:
  • Perform research in incident management tools and technical references to assist in the analysis and diagnosis of technical problems.
  • Perform technical support and dispatch role in support of incident escalations and technical resolutions.
  • View monitor displays and incident management tools to analyze alerts for potential incidents.
  • Perform basic mechanics of incident management communications.
  • Other responsibilities, as assigned.


The successful candidate will have:
  • An Associate’s degree or technology discipline certification;
  • 1+ years experience in a support and operations role in an infrastructure area;
  • or any combination of education and experience, which would provide an equivalent background.
  • General knowledge of computers, computer networking, telecommunications, and hardware/software support.
  • Previous experience with Schneider Electric StruXureware DCO and DCE Software preferred
  • Previous experience with Microsoft System Center Operations Manager Software preferred
  • Previous experience with WASP Mobile Asset Management Software preferred
  • Previous experience with Remedy Service Desk and Change Management Software preferred
  • Previous experience with installing (racking) HP, IBM and EMC server and appliance chassis preferred
  • Previous experience with inventory and asset management process and procedures preferred
  • Previous experience with Garner Media Destruction equipment (HD-3WXL Hard Drive Degausser and PD-4 Physical Hard Drive Destroyer) preferred
  • Prior experience supporting a large number of users and/or first level support.
  • PC literacy skills and general technical knowledge of assigned systems, hardware, software and tools required.
  • Ability to work independently
  • Knowledge of AIM systems, processes and protocols will be a plus.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2015 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran

*WARNING : Please beware of phishing scams that promote work-at-home opportunities and which may also pose as legitimate companies. Please be advised that an Anthem recruiter will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application.